Recruitment Operations Lead

Role Overview:

We are seeking a results-driven recruitment leader to build a predictable, high-velocity recruiting engine that functions as a strategic advantage. You will lead a team of recruiters to hyper-scale our workforce, moving from reactive hiring to proactive talent mapping across LATAM.

The ideal candidate will bring a blend of hyper-scale agency recruiting expertise, a proven record in rapidly expanding technical teams, and strong operational leadership. You will be responsible for standardizing recruiting processes, driving accountability through metrics, and leading a distributed team to meet aggressive hiring targets across Costa Rica, Peru, and Colombia.

Key Responsibilities

Team Leadership & Management

• Lead, mentor, and motivate a dispersed team of recruiters across LATAM, fostering a high-performance, metrics-driven culture.
• Conduct daily syncs with the LATAM recruitment team to ensure alignment, maintain visibility, and rapidly resolve challenges.

Process Standardization & Optimization

• Analyze and standardize all LATAM recruitment processes, ensuring alignment with global policies while increasing recruitment velocity.
• Document, optimize, and communicate process improvements to drive consistency and scalability.

Operational Excellence & Metrics Accountability

• Establish and monitor key recruitment KPIs (time-to-hire, hiring lifecycle, pipeline health, recruiter targets, offer acceptance rates) to ensure a proactive, data-driven hiring operation.
• Deliver a weekly LATAM Recruitment Pipeline Report to leadership, highlighting forecasts, risks, and performance against targets.
• Serve as the primary liaison between Corporate HQ and LATAM teams, ensuring policy adherence and operational consistency.
• Drive full adoption of Greenhouse as the single source of truth for all recruitment data and reporting.

Hyper-Scale Hiring & Execution

• Leverage prior experience—specifically in scaling technical teams from 400–500+ hires within 12 months—to design and execute a repeatable, high-velocity hiring playbook for LATAM.
• Implement recruitment strategies that balance speed with quality, drawing on best practices from both agency and in-house tech recruiting environments.

Performance Incentives & Issue Resolution

• Develop and manage an incentive structure for recruiters to drive performance and align with organizational hiring goals.
• Proactively identify and resolve critical recruitment and operational issues, escalating to leadership when necessary.
• Continuously eliminate process bottlenecks through collaboration with LATAM and US leadership.

Qualifications

• 7+ years of recruitment experience, including 3+ years in a leadership role overseeing hyper-scale technical hiring.
• Proven Scale: Demonstrated success in a hyper-scale environment, growing a tech team from 400 to 500+ hires in under 12 months, preferably within a fast-growth tech company or a hyper-scale staffing agency.
• Metric-Driven Approach: Strong analytical skills with experience using data to drive hiring decisions, track recruiter performance, and forecast pipeline outcomes.
• Agency + In-House Blend: Prior experience in a staffing agency environment combined with in-house recruitment leadership; able to operate with both urgency and long-term strategic focus.
• Expertise with Greenhouse or similar ATS, and advanced proficiency in recruitment analytics and reporting.
• Fluent in English and Spanish; Portuguese is a plus.
• Strong communication and stakeholder management skills, with experience collaborating across global teams.

About 10Pearls:

10Pearls is a global, purpose-driven AI-powered digital engineering partner helping businesses re-imagine, ‎digitalize, and accelerate. As an end-to-end digital technology partner, 10Pearls helps businesses create future-proof, ‎transformative ‎digital products that leverage emerging technologies. ‎10Pearls' clients ‎include Global 2000 enterprises, high-growth mid-size ‎businesses, and some of the most exciting ‎start-ups from industries like healthcare, fintech, ‎energy, education, ‎real estate, retail, and hi-tech. ‎Headquartered in the Washington DC metro area, 10Pearls has product engineering and ‎software development centers in North America, Latin America, Europe, and South Asia. To learn more, visit https://10pearls.com.   

We offer a competitive compensation package, including the below benefits for full-time employees:  

• Strong medical, dental, and vision plans with 60% of premiums for employees and their dependents covered by 10Pearls
• Employer-funded health reimbursement account (HRA) for the high deductible health plan option
• Generous 401(k) plan with a 4% employer match and immediate vesting after 90 days of employment
• Paid time off for vacation, sick/wellness, and personal leave; separate paid parental leave program
• Employer-paid short-term, long-term, life, and AD&D insurance
• Additional voluntary insurance programs, including life & AD&D, critical illness, cancer, and hospital indemnity for employees and dependents
• Full access to Tysons Corner Headquarters office with amenities: a state-of-the-art gym, a fully stocked kitchen with snacks and cold brew coffee on tap, and free parking on-site.

10Pearls is an Equal Opportunity Employer committed to maintaining a diverse workplace.