Full-Time
Amazon Connect Fullstack Developer
Posted on 3/18/2026
ShyftLabs
11-50 employees
Data-driven decision-making platform for organizations
No salary listed
Noida, Uttar Pradesh, India
Hybrid
Hybrid role; on-site presence in Noida required.
 Software Engineering (1) |
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- Bachelor’s degree in Computer Science, Engineering, or related field.
- 3–6 years of professional experience in software development and testing.
- At least 2+ years of hands-on AWS experience delivering Amazon Connect solutions.
- Strong debugging, problem-solving, and collaboration skills.
- Ability to balance security, cost-effectiveness, and scalability in solution design.
- Amazon Connect: Contact flow design, Lambda/API integrations, Lex, Q in Connect, Evaluations.
- AWS Cloud: Lambda, API Gateway, Lex, DynamoDB, S3, IAM, CloudWatch, CloudFormation, Q in Connect, Kinesis, Secrets Manager, CloudFront.
- Python: Backend services for Lambda.
- NodeJs: Backend services for Lambda.
- JavaScript (React): Front-end development + UI testing.
- Manual Testing: Test design, execution, defect tracking, and automation basics.
- Design & Development: Build and enhance Amazon Connect contact flows for calls and chat with Lambda, Lex, and third-party integrations.
- Develop backend services in Python or Node.js.
- Develop agent/customer interfaces in React (JavaScript).
- Integrate with AWS services (Lambda, API Gateway, Lex, DynamoDB, S3, IAM, CloudWatch, CloudFormation, Q in Connect, Kinesis, Secrets Manager, CloudFront).
- Contribute to IaC deployments using Terraform and GitLab CI/CD pipelines.
- Testing & Quality Engineering: Create and execute manual test cases for Connect flows, APIs, and front-end applications.
- Perform integration testing across AWS services, Connect flows, and external systems (e.g., CRM).
- Track, document, and resolve issues while collaborating with development and DevOps teams.
- Ensure test coverage for security, scalability, and cost efficiency.
- Support & Maintenance: Provide L2/L3 support for Amazon Connect flows, APIs, and integrated applications.
- Monitor logs, metrics, and alerts (CloudWatch, Kinesis, etc.) to ensure system stability and performance.
- Troubleshoot and resolve production issues in collaboration with engineering and operations teams.
- Document incidents, fixes, and best practices to improve knowledge sharing and reusability.
- Participate in on-call rotations or scheduled support activities as required.
- Terraform: Infrastructure as Code for AWS.
- GitLab: Source control & CI/CD pipelines.
- Experience with CI-driven testing — integrating automated test execution into pipelines (e.g., GitLab CI/CD).
- Exposure to Contact Lens, Kinesis, Athena, or QuickSight for analytics.
- Familiarity with Salesforce/CRM integrations.
- Experience with API testing tools (Postman).
ShyftLabs helps organizations adopt a data-first approach to decision making by designing and implementing processes that turn data into actionable insights. Its solution builds structured analytics workflows and governance, so teams access trustworthy data, follow defined steps, and act on results with clarity. Unlike tools that only show dashboards, ShyftLabs focuses on repeatable data practices and governance that speed up decisions and reduce ad hoc analysis. The goal is to help organizations stay ahead of the competition by enabling faster, more informed decisions across the business.
Company Size
11-50
Company Stage
N/A
Total Funding
N/A
Headquarters
Canada
Founded
2018
Simplify's Take
What believers are saying
- ShyftLabs hires Apache Druid Engineers and Data Architects in Gurugram and Toronto.
- ShyftLabs powers 200+ experts streamlining operations for major public agencies.
- ShyftLabs modernizes legacy systems with cloud migration for scalable citizen services.
What critics are saying
- Databricks Lakehouse erodes consulting margins as clients build in-house pipelines.
- Snowflake Cortex AI bypasses ShyftLabs BI with native serverless ML functions.
- Talent exodus to AWS drains ShyftLabs engineers amid 30% higher salaries.
What makes ShyftLabs unique
- ShyftLabs delivers privacy-first Carter platform for secure public sector AI.
- ShyftLabs unlocked $500 million value via data and AI for retailers and health.
- ShyftLabs builds custom low-latency pipelines embedding intelligence for real-time decisions.
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Benefits
Health Insurance
Hybrid Work Options
Professional Development Budget