Spa and Wellness Membership Manager

Job Description

• Proactively generate and convert membership leads through tours, referrals and follow-up activity
• Conduct personalised consultations, confidently presenting membership packages, benefits and pricing
• Achieve and exceed membership sales targets, driving revenue growth and retention
• Manage prospect pipelines, tracking conversion rates and performance metrics
• Build strong relationships with members to maximise engagement and lifetime value
• Identify and develop corporate and local partnership opportunities to grow the membership base
• Support Spa reception in converting enquiries into memberships, bookings and retail sales
• Promote spa services, retail and wellness offerings to increase overall member spend
• Ensure a luxury guest experience at all touchpoints, maintaining Fairmont brand standards
• Oversee accurate membership administration, billing and reporting processes
• Handle guest queries and escalations professionally, ensuring effective resolution
• Support operational standards, team alignment and daily service delivery within Spa & Wellness

Qualifications

• Proven track record in membership or luxury sales with strong conversion results
• Confident sales approach with excellent closing and negotiation skills
• Commercially driven with a target-focused mindset
• Experience within a luxury spa, health club or hospitality environment preferred
• Strong communication and relationship-building skills
• Proficient in CRM systems, reporting and membership management processes
• Professional presence and high standards of personal presentation

Additional Information

What is in it for you?

• Exclusive Discounts:
  • Fairmont Cheshire, The Mere, Spa and Golf discount
  • Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
  • 20% off food and beverage in on-site restaurants
• Colleague restaurant
• Being part of The Mere Team – our culture is unique!
• You will benefit from training and development opportunities
• Competitive salary and benefits including pension
• 28 days of holiday including public holidays
• 1-5 days service award based on length of service
• Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
• And last but not least you will get to work with a team of EXTRAORDINARY people