Full-Time

Associate – Trust & Safety

Confirmed live in the last 24 hours

Gemini

Gemini

501-1,000 employees

Cryptocurrency exchange and secure wallet services

Fintech
Crypto & Web3

Compensation Overview

$75k - $93kAnnually

+ Bonus + Equity Grant

Entry, Junior

Seattle, WA, USA + 1 more

More locations: New York, NY, USA

Employees in New York and Seattle are expected to work from the office twice a week; remote-first for those outside these areas.

Category
Risk Management
Finance & Banking
Required Skills
SQL
Tableau
Looker
Requirements
  • BA/BS in relevant field or commensurate years of experience.
  • 1-3 years of financial Risk, Fraud, or Compliance Customer Support and investigations.
  • Great verbal, written and communication skills.
  • Ability to think on your feet and maintain composure in difficult and complex situations.
  • Comfortable with making decisions in ambiguity.
  • Roll-up-the-sleeves, no-task-is-too-small-attitude - willingness to do what’s necessary to ensure the safety of our customers.
  • A healthy balance of empathy and skepticism, and the ability to question one’s own assumptions.
  • This role may require an on call rotation.
  • Familiarity or experience with relational databases and Business Intelligence tools (e.g. Tableau, Looker etc.) is a huge plus.
  • Familiarity with database querying languages such as SQL.
  • UK, Europe, India, and other region-specific fraud knowledge is a plus.
Responsibilities
  • Respond to risk-related customer issues of varying levels of complexity, primarily via email.
  • Investigate and review suspicious customers’ activities, including at Onboarding, and escalate to appropriate teams when necessary.
  • Identify trends and patterns in fraud activity and suggest rule and policy changes to assist with preventing fraud.
  • Leverage expert business knowledge to identify process and strategy deficiencies, and provide recommendations for operational improvement.
  • Prepare ad-hoc fraud reports regarding suspicious activity, incidents, and key measurements of the fraud program.
  • Cross-functional collaboration:
  • Coordinate with key stakeholders within Trust & Safety, Identity, Compliance, and Customer Support on fraud cases and to make operational improvements.
  • Directly participate in and provide necessary support for special projects and initiatives as assigned.

Gemini is a cryptocurrency exchange, wallet, and custodian that allows individuals and institutions to buy, sell, and store digital assets like Bitcoin and Ether. The platform is user-friendly and emphasizes security, offering features such as a secure wallet and custodial services for large holdings. Gemini stands out from competitors by prioritizing compliance and trust, investing in advanced security measures to protect users' assets. The company's goal is to provide a safe and straightforward experience for clients in the growing cryptocurrency market.

Company Stage

Series A

Total Funding

$403.3M

Headquarters

New York City, New York

Founded

2015

Growth & Insights
Headcount

6 month growth

5%

1 year growth

12%

2 year growth

10%
Simplify Jobs

Simplify's Take

What believers are saying

  • Gemini's five-year sponsorship deal with Real Bedford Football Club showcases its commitment to community engagement and innovative use of Bitcoin.
  • The successful recovery of $2.18 billion for Gemini Earn users demonstrates the company's dedication to resolving issues and protecting customer interests.
  • Gemini's robust security measures and regulatory compliance build trust, making it a reliable platform for both new and experienced cryptocurrency investors.

What critics are saying

  • The legal challenges and settlements, such as the one with the New York Attorney General, highlight potential regulatory risks and operational vulnerabilities.
  • The competitive nature of the cryptocurrency market means Gemini must continuously innovate to maintain its market position.

What makes Gemini unique

  • Gemini's strong emphasis on regulatory compliance and security sets it apart in the cryptocurrency space, where many competitors operate with less oversight.
  • The integration of features like 'Gemini Earn' allows users to earn interest on their holdings, providing added value beyond simple trading and storage.
  • Gemini's multi-faceted approach, including exchange, wallet, and custodial services, offers a comprehensive solution for both individual and institutional clients.

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Benefits

Flexible vacation policy

Retirement plan matching

Generous parental leave

Comprehensive health plans

Competitive compensation

Training and development

Health and wellness perks

Community events