Full-Time

Senior Product Manager

Posted on 11/22/2024

Nextiva

Nextiva

1,001-5,000 employees

Cloud-based communication solutions for businesses

Data & Analytics
Enterprise Software

Compensation Overview

$115k - $204kAnnually

Senior

Remote in USA

Category
Product Management
Product
Required Skills
Power BI
Product Management
Salesforce
JIRA
Confluence
Product Design
Data Analysis
Requirements
  • 8-10 years’ experience in a Product Manager or Project Manager role at a technology company
  • Bachelor's degree
  • Deep understanding of customer needs, market offerings, competitive position, feature requirements, and business model to ensure a viable & profitable product
  • Ability to effectively communicate and manage multiple competing priorities
  • Training and presentation experience with stakeholders or coworkers
  • Experience working closely with stakeholders to deliver high-profile product features
  • Familiarity with packaging products in tiers, user management, tenant provisioning, dashboard reporting, and analytics
  • Ability to deliver projects quickly, reacting to tactical high-impact changes that require strategic solutions
  • Meticulous attention to detail, which shows throughout your completed Jira tickets and other tasks
  • Strong interpersonal, collaboration, and organizational skills
  • Leadership, ownership, conflict resolution, and accountability must be strengths
  • Excellent time and project management skills
  • Ability to work in a fast-paced, rapidly changing environment
  • Excellent written, verbal, and presentation skills
  • High proficiency in instructional writing and technical writing; as it relates to writing product briefs as well as Epic and Story tickets for developers, product designers, and QAs
  • Microsoft/Google products (required)
  • Jira & Confluence (required)
Responsibilities
  • Developing and harvesting product ideas by processing customer and user needs
  • Prioritizing the feature backlog by keeping in mind the bigger business objectives
  • Successful execution, delivery, and adoption of the product(s) and features
  • Work effectively with and build relationships between yourself and the developer teams that you manage, even if the individuals on your teams do not report directly to you. You are the point person between developers, QAs, project managers, and product designers.
  • Manage & drive product initiatives and associated features and be able to effectively manage your dev teams’ backlogs to match those priorities. This includes taking part in product planning and roadmap creation.
  • Account for the customer’s voice when making changes or improvements to the product. Consider customer needs by reviewing customer existing data in Power BI, Salesforce, and Pendo. Be proactive about requesting research from the UX research team and conducting competitive analyses as needed.
  • Focus on self-serve onboarding for customers and end-users across the platform, including onboarding for the full platform and various channels.
  • Work closely with project managers and dev managers on your teams to create sprint plans and manage the team workloads.
  • Be able to write clear and detailed product initiatives, feature/epics, story’s, design requests, and bug tickets within Jira for developers, product designers, QA/QE team members.
  • The Product Manager works closely with design and developers with ideas of what is needed by customers, to provide clear direction.
  • Attend or lead meetings and refinement/grooming sessions for product feature stakeholders to ensure everyone is aligned on upcoming or current product changes.
  • Participate in ideation and discovery sessions for product initiatives and features.
  • Product Design, Product Research, Product Marketing, and Product Managers drive these sessions.
  • Review and include NPS, customer feedback via Pendo, customer escalations, and partner suggestions into your dev team’s backlogs.
  • Integrate feedback on packaging, billing, system admin reporting, and broader administrative and provisioning experiences.
  • Identify and communicate potential issues with priorities or sprints to product leadership.
  • Collaborate and communicate with other product managers at Nextiva to ensure everyone is aware of your dev teams’ efforts and how it may affect the work of other teams. Facilitate guild meetings to accomplish this.
  • Keep the Product Marketing team in the loop on product releases. You will work closely with them on market research, product positioning, and customer communication.
  • Work closely with Customer Support; help write how-to articles and contribute to runbook creation.
  • Support internal and external training efforts.
  • Be a self-starter; this role will often be self-directed, requiring an individual with a can-do attitude who is willing to learn new skills and can thrive in a fast-paced environment.

Nextiva offers cloud-based communication solutions for small to medium-sized businesses and enterprises, with a focus on VoIP phone services that allow calls over the internet. Their NextOS platform integrates various tools such as video conferencing, team messaging, and CRM software to streamline business communications. Unlike competitors, Nextiva provides a customizable subscription model that supports scalability and includes SIP trunking for modernizing existing phone systems. The company's goal is to enhance business operations and customer interactions through a comprehensive suite of communication tools.

Company Stage

Growth Equity (Venture Capital)

Total Funding

$194.5M

Headquarters

Scottsdale, Arizona

Founded

2008

Growth & Insights
Headcount

6 month growth

6%

1 year growth

9%

2 year growth

24%
Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for integrated communication platforms boosts Nextiva's market potential.
  • Subscription-based model ensures stable revenue and opportunities for upselling.
  • Increasing VoIP adoption among SMBs presents significant growth opportunities for Nextiva.

What critics are saying

  • Competition from Twilio could threaten Nextiva's market share in AI-powered solutions.
  • Integration challenges from Thrio acquisition may disrupt service delivery.
  • New leadership appointments could lead to strategic misalignments within the company.

What makes Nextiva unique

  • Nextiva's Unified-CXM platform offers a comprehensive solution for customer experience management.
  • The company's focus on AI-driven tools enhances customer interactions and operational efficiency.
  • Nextiva's commitment to robust security features sets it apart in the communication industry.

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