Requisition: 82740
PSEG Company: Public Service Electric & Gas Co.
Salary Range: $ 157,000 - $ 257,600
Work Location Category: Hybrid Flexible
We’re one of the country’s largest energy companies, with a vision of powering a future where people use less energy, and it’s cleaner, safer and delivered more reliably than ever. We’re also deeply connected to the communities we serve, with more than 13,000 employees working together to support our customers and make a difference every day.
Here, you’ll have the stability and exciting opportunities that come with being a Fortune 500 company — along with a supportive, friendly work environment where your contributions are valued.
We know life isn’t one-size-fits-all, and neither is work. That’s why we offer flexible work options depending on the role.
In support of this model, roles have been categorized into one of three work location categories:
1. Onsite – roles where employees are expected to be onsite daily.
2. Hybrid fixed – roles that are a mix of remote work and onsite work fixed days each week
3. Hybrid flexible – roles that are a mix of remote work and onsite work, but the onsite requirements have greater flexibility. (i.e. 5-8 days a month vs. set days each week).
As an employee, if you are regularly scheduled to work 20 or more hours per week, you will have access to a wide range of comprehensive benefits from day one, designed to support your total well-being: medical, dental, vision, parental leave and family leave programs, behavioral health programs, 401(k) with company match, life insurance, tuition reimbursement, and generous paid time off.
More than 13,000 people already call PSEG their work home, taking pride in providing safe, reliable service to millions of customers. If you’re looking for a place where you can build a meaningful career and help power and support our communities, we’d love to welcome you to the team.
PSEG is not offering visa sponsorship for this position.
Job Summary
Lead customer care field and measurement organization in processes of Meter Reading, Field collections, the meter life cycle process, and operational support, with budget of $36M. Lead, develop, plan, organize and implementation of current and future strategies to accomplish key meter-to-cash processes while delivering superior customer experiences. Responsible for directing a 400+ hundred-employee organization that accomplishes meter reading of 4.3 million meters, 99.8% actual AMI reads, 47 million meters read, and collection of over $60 million in field payments from customers while achieving operational and financial targets for meter reading and collection effectiveness. Maintain and implement field & metering collections strategy in the field, ensuring safe policies are in place to ensure the safety and well-being of field employees as well as customers. This position is responsible for setting the meter life cycle strategy, including determining meter requirements, inventory management strategy, performance analysis, regulatory compliance and reporting.
Job Responsibilities
- Responsible for directing an organization that accomplishes monthly meter reading of 4.3 million meters. R
- Responsible for potential impact on customer satisfaction through the various daily contacts.
- Beyond collections of payments, the field team is responsible for supporting set up of Deferred Payment Arrangements and applications for unknown accounts, medical extensions, etc; These activities support the revenue cycle process and contribute to reduction in Accounts Receivable.
- Responsible for impact on customer satisfaction through daily contacts.
- Responsible for manual meter readings and field investigations across PSE&G territory, as well as using data to streamline meter reading routes for greater efficiency.
- Aligning and supporting collections strategy, ensuring that collections process and system changes are conducted with operational considerations in mind.
- Lead and organize the workflow systems and activities across various departments to increase cash flow, protect revenue and maximize employee productivity while optimizing the quality of service to PSE&G customers; This includes implementing credit and collections policies to ensure the financial risk is minimized, balancing any adverse impact to overall customer satisfaction.
- Ensure team meets/exceeds operational metrics, inclusive of key performance indicators that are on the Utility/Customer Care Scorecards (i.e. % Meters Read, AMI Meters Installed, Accounts Receivable Meters, Bad Debt).
- Ensure KPIs are met across the organization beyond scorecard metrics.
- Manage and support internal and external relationships, including vendor relationships, Electric Operations, Gas Operations, Billing, Settlement, BCS, SMOC/RID, and Asset Management.
- Provide leadership and oversight of associates managing the system performance, regulatory reporting, meter inventory management.
- Responsible for resolving highly complex and visible customer and service issues, such the medical emergency process, collections issues, and safety incident reporting / analysis.
- Responsible for coordinating activities in response to operational emergencies such as outages including standing up Customer Support Centers in impacted areas, supporting the local public onsite, as well as pinging meters utilizing AMI online system.
- Provide organizational leadership creating a workplace that is conducive to positive behaviors and supportive of diversity and inclusion.
- Develop, empower and mentor next level leaders to enable a workforce that allows PSE&G continuous improvement, growth and supports the needs of its customers.
- Lead a high-performing team of integrators who are committed to collaborating and partnering across business units to accomplish goals, driving positive outcomes with teams outside of the direct organization.
Job Specific Qualifications
- Bachelor’s degree in business, engineering, construction or related field
- Extensive knowledge of leading field operations and experience in industrial relations.
- Strong leadership, communication and demonstrated teamwork skills.
- Knowledge of the collective bargaining agreement and related procedures, policies and processes.
- Ability to develop organizational talent and manage performance.
- 10 years of leadership experience.
- Focused on health and safety.
- Strong customer service focus.
- Strong technical and financial aptitude.
- Demonstrated ability to lead and direct the work activities of union craft personnel.
- Work is diversified and somewhat complex in nature and involves the understanding of general instructions and guidelines, and a wide range of practices and procedures.
- Requires the exercise of judgment and ingenuity to select the most appropriate course of action.
- Driver's License
- Compliance with the Department of Energy’s regulation 10 CFR 810 is required.
Desired:
Advanced degree
Some positions at PSEG require access to information covered by the Department of Energy’s regulation 10 CFR 810 (Part 810). If applicable, the successful applicant must prove they are: (1) a citizen or national of the USA; OR (2) a lawful permanent resident of the United States (Non-Conditional Permanent I-551 / Green Card / Permanent Resident Card holder); OR (3) a citizen, national, or permanent resident of a “Generally Authorized” destination on the attached list https://www.ecfr.gov/current/title-10/chapter-III/part-810/appendix-Appendix%20A%20to%20Part%20810and not also a citizen, national, permanent resident of any country not listed; OR (4) a “Protected Individual” under the Immigration and Naturalization Act (8 U.S.C 1324b(a)(3)).
As an employee of PSEG, you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.
For all roles, PSEG’s drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing.
Employees who are hired or transfer into a federally regulated role (including positions covered by USDOT, PHMSA, or NRC regulations) are subject to random drug and alcohol testing, inclusive of marijuana. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and medically, the use of these products are prohibited for employees in federally regulated roles. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for a positive result.
If you are a current PSEG Long Island (PSEGLI) employee and offered an opportunity with PSEG or any of its subsidiaries other than PSEGLI, you will be treated as a new hire. Please note that as a new hire to PSEG, your benefits will change and generally will be consistent with other similarly situated PSEG new hires. Similarly, for PSEG employees who accept job opportunities with PSEGLI, your benefits will change and generally be consistent with other similarly situated new hires of PSEGLI.
PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.
PSEG is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call 973-430-3845 or email [email protected].
If you need to request a reasonable accommodation to perform the essential functions of the job, email [email protected]. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.
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