Full-Time

Customer Success Representative

Confirmed live in the last 24 hours

Honeycomb Insurance

Honeycomb Insurance

51-200 employees

AI-driven residential property insurance platform

AI & Machine Learning
Data & Analytics
Real Estate

Mid

Chicago, IL, USA

Required Skills
Communications
Hubspot
Salesforce
Customer Service
Requirements
  • At least 3 years experience in a similar role
  • Adaptable to regular process changes and technology updates
  • Strong typing skills and comfort with cloud-based systems including knowledge of CRM tools and telephony
  • Ability to solve problems analytically
  • Capable of executing range of diverse tasks, prioritizing, and efficiently managing time
  • Having the ability to meet assessment, knowledge checks, and application expectations during training
  • Excellent communication skills with the ability to actively listen, empathize, build trust, establish rapport, and effectively de-escalate customer issues.
  • Integrity, commitment, and drive to deliver a positive, differentiated service that improves our customers’ experience.
  • Knowledge of CRM tools such as Hubspot or Salesforce
Responsibilities
  • Serve as a first point of contact by answering inbound calls, email inquiries, and chat messages, in the process establishing and maintaining effective relationships with customers by providing the highest level of service experience
  • Help gather additional information from agents required in obtaining a quote as well as assists in making changes to existing open quotes
  • Work towards resolving agent/customer service and billing related inquiries and escalate to relevant departments where needed
  • Ensure that account notes are current, complete, and associated to the applicable assets in the Customer Relationship Management (CRM) platform
  • Consolidate and escalate product feedback based on customer/agent suggestions as well as your own observations
  • Support internal processes such as agency appointments and producer login creations
  • Advise customers/agents on technology best practices
  • Assist in other duties as requested

At Honeycomb Insurance, employees become part of an engaged team dedicated to utilizing Artificial Intelligence and computer vision to tailor insurance policies specifically for residential properties. This focus on technology enables the company to provide competitive rates and a transparent purchasing process, positioning them as a leader in the insurance industry. The company fosters a collaborative environment where innovation in policy customization and customer transparency is at the forefront, making it an excellent place for professionals keen on shaping the future of property insurance.

Company Stage

Series B

Total Funding

$54.7M

Headquarters

Chicago, Illinois

Founded

2019

Growth & Insights
Headcount

6 month growth

18%

1 year growth

34%

2 year growth

70%