Patient Engagement Specialist
Centrum Health
Posted on 10/23/2023
INACTIVE
Bright Health

501-1,000 employees

Affordable personalized health insurance
Company Overview
Bright Health's mission is to make healthcare right. They believe quality health insurance should be simple, personal, and affordable. So they design easy-to-understand plans with benefits you'll actually use. Benefit-packed plans and surprisingly low rates mean you can focus on staying happy and healthy.
Financial Services

Company Stage

N/A

Total Funding

$1.7B

Founded

2015

Headquarters

Minneapolis, Minnesota

Growth & Insights
Headcount

6 month growth

-22%

1 year growth

-36%

2 year growth

-42%
Locations
Doral, FL, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
CategoriesNew
Customer Success & Support
Requirements
  • Previous experience in a customer support role; healthcare setting is preferred
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities, and manage time effectively
  • High school degree
Responsibilities
  • Manage large amounts of inbound and outbound calls promptly
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
  • Build sustainable relationships and engage patients by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets
Desired Qualifications
  • Bilingual in English and Spanish is a plus, but not required