PMO Manager

Responsibilities:

• Training & development of team members such that they can deliver Cority projects to the highest standard and aligned to PMO process.
• Helping your team achieve your team’s utilization targets.
• Working with your team and customer to deliver high-quality customer engagements on-time and on-budget, including providing guidance through challenging situations and as a point of escalation for customers and team members.
• Conducting twice yearly performance reviews of team members.
• Collaborating with the rest of the Cority Professional Services management team to improve processes and documentation, with a goal of continual improvement from lessons learned.
• Actively contributing to departmental and company objectives, including integration with other functions, and acquired businesses.
• Collaborating with other Cority departments to ensure Professional Services deliverables can be met, examples including Sales, Solutions Consulting, Solutions Engineering, Product Management, Success and Support.
• Own and deliver PMO processes such as onboarding, resourcing, planning, reporting, budgeting, gate approvals, benefits realization, training and closure.
• Ensure that PMO services are delivered in a timely, purposeful, compliant way.
• Act as a ’good governance’ ambassador with other project partners. Drive adoption of standards and raise awareness across project, change, value and brand networks.

Key Accountabilities:

• Deliver PMO services including planning, resourcing, reporting and ’methods’.
• Continuously improve PMO processes, tool-kits and user experiences.
• Support annual portfolio preparation, planning and prioritization activities.
• Guide project teams through the multi-forum, stage gate approvals process.
• Train on PMO standards and practices incl. project controls and risk frameworks.

Characteristics of an Ideal Candidate:

• You have been involved with multiple customer projects and have received consistent positive peer and client reviews.
• You have experience leading, managing and empowering a team remotely across different time zones.
• You have a keen understanding of how and why clients would use Cority’s solutions, including being able to demonstrate various examples of how they use the software.
• You instill confidence in clients and build strong trust relationships both internally and externally.
• You have strong knowledge of system implementation life cycles and project management methodologies and understand how to apply them when working on projects.
• You’re equally comfortable reading and understanding Statements of Work and raising Change Orders when required.
• You are comfortable dealing with and resolving client escalations as and when they require.
• You demonstrate excellent responsiveness and professionalism, and you have exceptional written and verbal communication skills.

Qualifications:

• Associates/Bachelors degree required and/or equivalent experience.
• 5+ years’ experience of working in a project focused environment.
• 2+ years’ experience in a supervisory, team lead or line management role
• Experience at working both independently and in a team-oriented environment.
• Experience with MS Office suite of software products with an emphasis on Excel.
• Intermediate Excel
• Numeric and the ability to work with and interpret numeric data.
• Process driven and able to follow predefined ways of working.