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Customer Service Supervisor
Banking, Utah Hybrid
Posted on 1/12/2023
INACTIVE
Locations
Draper, UT, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
Communications
Requirements
  • A strong desire to encourage growth within your team by providing regular feedback sessions, coaching, and mentorship
  • Consistent and reliable attendance and aspire to improve performance constantly
  • A history of providing essential feedback regarding escalation trends, opportunities, challenges, productivity, and process improvement
  • Eager to learn Nav policies, procedures, and systems quickly with the support from a knowledgeable team of peers and leaders
  • Basic computer operating skills. Intermediate skills in Microsoft Office (Outlook, Word, Excel)
  • Ability to escalate and resolve issues quickly to limit business impact
  • Excellent interpersonal, verbal, and written communication skills
  • Operational excellence to develop agent reference materials to ensure adherence to all regulatory and compliance requirements
  • A history of working with risk and compliance to resolve issues that arise
  • Someone who is mission driven and loves having an impact in the lives of others
  • Motivated, self starter looking to “hit the ground running”. You eat fast-paced environments for breakfast
  • An active listener who empathizes and truly wants to understand our customers needs
  • You're excited by change when it means we are continuously improving and meeting the changing needs of our customers
  • A high-energy multitasker with exceptional organizational skills
Responsibilities
  • We look at the future and say “why not”; we see possibilities where others see problems or routines. We show the way ahead and are committed to achieving ambitious goals
  • We practice straight talk and listen generously to each other with empathy. We value different opinions and point of views. We ensure that we connect outside as well as inside to learn from others and inspire each other
  • We hold ourselves accountable for delivering results. We choose to not to be a victim of circumstance. We make decisions & take responsibility so that we can act & support each other, rather than adopting defensive, and “finger pointing” behaviors
  • As leaders we motivate & engage our teams to undertake beyond what they originally thought possible, by developing our teams & creating the conditions for people to grow and empower themselves through enabling & coaching
Nav Technologies

51-200 employees