Experienced Content Strategist @ Plaid

INACTIVE

Full-Time

Experienced Content Strategist

Plaid

1,001-5,000 employees

Developer of fintech infrastructure & APIs

Data & Analytics

Financial Services

Senior

United States

Required Skills

UI/UX Design

Communications

Figma

Sketch

Requirements

6+ years' experience as a content designer, content strategist, or UX writer writing for digital-first consumer experiences
Experience leading complex, multi-phase content strategies to create customer- and user-centric product experiences
Being impact-oriented, and knowing how to measure the success of your work through KPIs
Ability to work autonomously, making prioritization calls and proactively identifying opportunities for greater content and design impact
Strong collaboration skills to work side by side with product designers, researchers, brand designers, and cross-functional partners
Comfort using design software (e.g., Figma, InVision, Sketch) to present solutions visually, lead collaboration sessions, etc

Responsibilities

Working with PMs, Engineers, Product Designers, and Researchers to build best-in-class experiences for our Customers and Consumers
Collaborating closely with Brand Designers and Marketing to develop a consistent voice and tone from external communications through our product experiences
Prioritizing the highest-impact content design opportunities and proactively propose new ways to approach content in those areas
Developing the strategy, principles, and information architecture to enable our Design teams to bring content-driven vision to life
Bringing excellent craft and a unique voice to our product writing
Contributing to our content system and partnering closely with the Design Systems team
Coach Designers and cross-functional partners on how to use our content system
Building trust with customers and users and helping reinforce their feeling of being in control of their privacy

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, and Betterment, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. #LI-Remote

Our Design team is made up of Product Designers, Brand Designers, Researchers, Operations and Design Systems. We are excited to have a Content Strategist join our mix of Design experts.

We’re looking for an experienced Content Strategist to join our Design team. You’ll play a critical role in creating a clear, cohesive, content-led experience as customers and users navigate interacting with our products. You’ll team up with Product Designers, Product Managers, Researchers, and Engineers to envision the future of our voice and tone within our products, and work closely with Brand Design and Marketing to bring our brand narrative to life through in-product writing. You’ll also oversee the development of content principles, partner with Design Systems on a content system, and have the opportunity to help grow a first-class content practice within a growing design function.

Responsibilities

Working with PMs, Engineers, Product Designers, and Researchers to build best-in-class experiences for our Customers and Consumers
Collaborating closely with Brand Designers and Marketing to develop a consistent voice and tone from external communications through our product experiences
Prioritizing the highest-impact content design opportunities and proactively propose new ways to approach content in those areas
Developing the strategy, principles, and information architecture to enable our Design teams to bring content-driven vision to life
Bringing excellent craft and a unique voice to our product writing
Contributing to our content system and partnering closely with the Design Systems team
Coach Designers and cross-functional partners on how to use our content system
Building trust with customers and users and helping reinforce their feeling of being in control of their privacy

Qualifications

6+ years’ experience as a content designer, content strategist, or UX writer writing for digital-first consumer experiences
Experience leading complex, multi-phase content strategies to create customer- and user-centric product experiences
Being impact-oriented, and knowing how to measure the success of your work through KPIs
Ability to work autonomously, making prioritization calls and proactively identifying opportunities for greater content and design impact
Strong collaboration skills to work side by side with product designers, researchers, brand designers, and cross-functional partners
Comfort using design software (e.g., Figma, InVision, Sketch) to present solutions visually, lead collaboration sessions, etc

Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn’t fully match the job description. We are always looking for team members that will bring something unique to Plaid!

Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at [email protected].

Please review our Candidate Privacy Notice here.

Plaid

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Website

View Company Profile

Plaid is focused on democratizing financial services through technology. They build beautiful consumer experiences, developer-friendly infrastructure, and intelligent tools that give everyone the ability to create amazing products that solve big problems.

Company Stage

Series D

Total Funding

$739M

Headquarters

San Francisco, California

Founded

2013

Growth & Insights

Headcount

6 month growth

↑ 6%

1 year growth

↑ 7%

2 year growth

↑ 7%

Benefits

We've got you covered: From medical, life, and 401ks, we’re here to support your physical, mental, and financial wellbeing.

Everyone is an owner: We want everyone to feel ownership over their work - literally, which is why we offer equity to full-time Plaids.

Vacation your way: We want to make sure you have time to meet your personal needs with unlimited PTO and two weeks of synchronous, company-wide vacation.

Grow your skills: Every Plaid is in control of their career development with our learning stipends, tools, and trainings.

INACTIVE