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Senior Operations Analyst
Posted on 11/4/2022
Experience Level
Desired Skills
Data Analysis
  • A bachelor's degree or 4+ years of commensurate experience
  • 2+ years experience in a technical role (QA analyst, PM, operations analyst, finance, consulting, or industrial engineering)
  • 2+ years of experience manipulating and analyzing large datasets using excel (can write advanced macros) or a similar database language to solve business problems
  • Experience in analytics & ability to find insights from complex, broad datasets
  • Proficiency in designing and improving workflows
  • Experience in partner management
  • Lead and cross collaborates on problem definition, remediation strategy, and long-term root cause analysis
  • Support communication with all partners around updating, planning, and issue clarification
  • Use data to guide our decisions to affect strategy
  • Identify risks; respond to and resolve issues/errors/escalations through investigation to produce insights for short/medium/long-term technology-enabled solutions
  • Identify opportunities for process automation for issue evaluation/scoping/execution
  • Support engineers, analysts and other Operations team members to resolve escalations through issue investigation to produce insights, training, and technical tooling
  • Understand the operations ecosystem, technology and data models and its current strengths, weaknesses, and gaps
  • Develop relationships with relevant partners as a representative of Operations
Desired Qualifications
  • An academic and professional background in engineering, data, or health
  • Knowledge management, training, or content development in operational settings
  • Process Improvement or Lean Six Sigma training
  • Experience in healthcare, specifically claims processing or eligibility & billing
Oscar Health

1,001-5,000 employees

Health insurance company
Company Overview
Oscar Health’s mission is to make high-quality health insurance accessible and affordable for everyone. The company is a software driven health insurance company that offers medical plans, medicare advantages, and small group products.
  • Health insurance - That’s a given. Employees and their families receive incredible health insurance.
  • Financial benefits - A penny saved....we’re talking about a 401K plan, health savings accounts, and more.
  • Well @ Oscar - We care about your wellness with fitness classes and access to mental health support.
  • Work-Life Balance - We offer multiple time-off options, wellness days, and 10+ weeks of parental leave.
  • Learning & Development - We offer everything from mentorship to management training.
Company Core Values
  • What we do is a big deal. We’re solving problems that change and save lives.
  • Powered by people. Members above all. Developing and growing others is what raises the bar.
  • No genius without grit. Be relentless. Be scrappy. Trying and failing beats not trying and changing nothing.
  • Seek the truth... but never assume you’ve found it. Be scientific.
  • Inspire & provoke. Develop and display leadership at all levels. Fight to be the best.
  • Be transparent. Give and ask for direct feedback. Be grateful for and excited by the help of others.
  • Make it right. Admit your mistakes. Then learn from them. Never build alone.