Full-Time
Job Not Found
ADMAR Construction Equipment & Supplies
No salary listed
Cleveland, OH, USA
In Person
Category
 Operations & Logistics (1) |
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Required Skills
Customer Service
Data Analysis
Requirements
- Must be dedicated to running a clean, safe and efficient shop
- Must be a highly motivated individual and dynamic leader
- Must be able to read and write the English language
- Possess the ability to calculate figures, such as discounts, interest, and percentages
- Be able to read and understand electrical and hydraulic schematics within service manuals
- Ability to multitask is a must
- Exceptional phone skills
- Excellent customer service skills
- Must have the ability to work with diverse groups in a challenging, fast paced setting
- AS400 or other ERP systems knowledge a plus
- Have a strong desire to seek self-improvement
- Be able to participate in online and group training and utilize established training courses for group classroom and on-line learning
- Willing to put in the extra time to ensure goals, deadlines and customer satisfaction are met
- High School Diploma or equivalent
- 3 – 5 years’ experience as a Shop Forman or Service Manager, preferably in the equipment industry
- Highly competent computer and keyboarding skills
- Strong verbal communication skills
- Verifiable references and a work history
Responsibilities
- Providing a safe work environment by ensuring that established safety standards and policies are communicated to staff members and that these policies are adhered to
- Assisting in the recruitment of qualified personnel. Ensure their skills and qualifications allow service work to be completed per OEM standards for all equipment types offered by at your branch
- Supervise and mentor service technicians by performing spot checks. Ensure work is progressing at the desired pace
- Prepare schedules and plan staff duty rotations as needed to ensure that the department is staffed properly
- Review OEM lists and other documents to ensure the shop has proper tooling and equipment, such as diagnostic tools, that will improve quality and productivity within the service department
- Responsible for the timely review of overtime requirements and recommend changes as needed
- OEM Portals: Check weekly each portal to familiarize yourself with service bulletins/campaigns and other important service information locations
- Ensure service documentation is prepared and processed in a proper and timely manor
- Ensure any chronic, long term or out of the ordinary issues are reported
- Run reports as needed, process the data for practical use and respond to progress report requests as necessary
- Maintain established goals for staff training, equipment status and maintenance programs
- Review staff training records and make recommendations for their continuing education
- Responsible for constant communication with team to ensure all expectations are being met