Full-Time
Proofpoint
1,001-5,000 employees
Cybersecurity solutions for email and digital communication
No salary listed
Mid, Senior
Massachusetts, USA
- 4-year college degree in a business area, technical area or equivalent
- 4 + years of industry leadership experience in a customer success, sales engineer, senior support engineer, or other customer facing role with exposure to multiple technology areas
- Demonstrate a thorough knowledge of customer success principles and the rationale for the related behavior
- Must be able to articulate customer business requirements and serve as the customer voice internally, even anticipating customer needs based on common scenarios experienced
- Demonstrate a high level of engagement with customers and colleagues, managing interactions in a professional manner with a focus on achieving mutual positive results
- Proven ability to influence colleagues and customers to act in high impact situations
- Extensive knowledge of data communication concepts and technologies, specifically email, networking, and enterprise security
- Current knowledge of cybersecurity solutions and productivity suites
- Proven ability to effectively lead in a team environment as well as independently pioneer new processes for your team
- Ability to identify company needs for customer initiatives and lead those initiatives across internal teams, as appropriate
- Excellent communication skills, phone manner, and meeting presence with all levels of customer leadership
- Evidence of pristine documentation, executive communications, white papers, etc.
- Strong project and/or program management skills and high attention to detail, with a solid understanding of project management methodologies
- Ability to think innovatively, strategically and deliver tactically. Evidence of strategic and tactical success like contributing to successful projects and demonstrating scale of new initiatives
- Ability to work independently, ability to adapt quickly, positive attitude
- Travel: Minimal to light travel (25%+)
- Guide customers through each phase of their Proofpoint journey, serving as a trusted advisor through specific activities aimed at providing realized value from their partnership with us.
- Create and maintain Customer Success Plans (CSP) for each of your customers that align with their strategic goals and leverages language meaningful to them. Secure approval from your customers’ decision makers on the CSP’s content and timeline.
- Meet regularly with customers for health checks to review product adoption and provide them with specific, actionable guidance on how they can get more value from what they already own.
- Be a relentless advocate for customers to help ensure that Proofpoint deployments are successful. Consistently gather feedback to identify trends and acting as the voice of the customer, provide that structured feedback to product management.
- Identify At Risk customers that are not achieving their desired outcome and as needed, lead cross-functional efforts to get those customers back on track.
- Engage appropriate team members from cross functional groups such as Sales, Marketing, Engineering, Support, and Professional Services to help address underlying causes of churn and dissatisfaction.
- Learn and document your customers’ environment to ensure their success with the current tech stack and identify opportunities for new solutions to address their pain points or help them exploit new markets.
Proofpoint specializes in cybersecurity, focusing on protecting organizations from advanced threats and compliance risks. Its solutions safeguard email, social media, and other digital communication channels against cyber threats like phishing, malware, and ransomware. Proofpoint operates on a subscription-based model, allowing clients to select service tiers that fit their needs, while also offering professional services such as threat assessments and incident response. What sets Proofpoint apart from competitors is its use of advanced technologies like machine learning and artificial intelligence to detect and respond to threats in real-time. The company's goal is to provide user-friendly solutions that easily integrate into existing IT systems, helping organizations strengthen their cybersecurity defenses.
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
Sunnyvale, California
Founded
2002
Simplify's Take
What believers are saying
- Acquisitions of Tessian and Illusive enhance AI-driven threat and identity protection.
- Growing demand for AI cybersecurity solutions boosts Proofpoint's market position.
- Increased focus on data privacy and compliance drives demand for Proofpoint's services.
What critics are saying
- Integration challenges with Tessian may delay improvements in threat protection platforms.
- Intensifying competition in cybersecurity could pressure Proofpoint to continuously innovate.
- Over-dependence on AI might overlook human factors, leading to security gaps.
What makes Proofpoint unique
- Proofpoint leverages AI and machine learning for real-time threat detection.
- The company offers integrated security solutions across email, social media, and cloud environments.
- Proofpoint's subscription-based model ensures recurring revenue and flexible service tiers.
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Benefits
Health, dental, & vision
Employer-paid life, disability & employee assistance programs
Unlimited PTO
401K match
Remote work option
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 0%Private equity firm Thoma Bravo took Proofpoint private through a $12.3 billion acquisition in August 2021 in what’s currently the second-largest cybersecurity acquisition of all time.
Proofpoint Inc., a leading cybersecurity and compliance company, today announced it has entered into a definitive agreement to acquire Normalyze, a le
SUNNYVALE, Calif., Oct. 30, 2023 (GLOBE NEWSWIRE) -- Proofpoint Inc ., a leading cybersecurity and compliance company, today announced it has entered into a definitive agreement to acquire Tessian , a leader in the use of advanced AI to automatically detect and guard against both accidental data loss and evolving email threats. The acquisition is expected to close in late 2023 to early 2024, subject to customary closing conditions, including any required regulatory approvals.Proofpoint protects organizations against social engineering attacks by applying award-winning AI and large language models (LLMs) to block threats and provide real-time threat insights. AI-based detection has proven to be notably effective in identifying threats targeting people, such as email fraud and supplier-based attacks, and preventing data loss due to negligent or malicious actions. With the acquisition of Tessian, Proofpoint will enhance its threat and information protection platforms by adding powerful layers of AI-powered defense that address risky user behaviors, including misdirected email and data exfiltration.Misdirected emails (sending emails to the wrong recipient) and mis-attached files continue to be a leading cause of compliance violations and accidental data loss for organizations according to Ponemon research : in 2022 alone, 65% of all data loss incidents occurred via email, and nearly two-thirds of organizations experienced data loss or exfiltration due to an employee mistake on email. As a result, it takes security teams 48 hours, on average, to detect and remediate a data loss and exfiltration incident caused by employee negligence.“Far too often, human errors with email lead to organizations putting their own and their customer’s data at risk, breaching industry and data protection regulations and losing mission-critical intellectual property,” said Darren Lee, executive vice president and general manager, Security Products and Services Group, Proofpoint
SUNNYVALE, Calif., Dec. 12, 2022 (GLOBE NEWSWIRE) -- Proofpoint Inc., a leading cybersecurity and compliance company, today announced it has entered into a definitive agreement to acquire Illusive, a leader and pioneer in Identity Threat Detection and Response (ITDR). The acquisition is expected to close by January 2023, subject to customary closing conditions.With this acquisition, Proofpoint will enhance its market-leading threat and information protection platforms by adding proactive identity risk discovery and remediation as well as a strong post-breach defense capability, providing a unified solution that extends protection across the entire attack chain for critical threats like ransomware and data breaches.The global increase in cyberattacks has been enabled by attackers shifting their tactics and focus to identity-based attacks, with 84% of organizations falling victim to an identity-related breach in the past year. These attacks traverse through identities – from privilege escalation to lateral movement and abuse of Active Directory and cloud environments, such as Microsoft 365. With Illusive, Proofpoint’s unique visibility into the identities that are attacked and vulnerable across an organization will equip enterprises with unprecedented insights into their privileged access attack surface and uniquely powerful control to better protect their Very Attacked People (VAPs).“It’s currently far too easy for an attacker to turn one compromised identity into an organization-wide ransomware incident or data breach,” said Ryan Kalember, executive vice president, cybersecurity strategy, Proofpoint. “The acquisition of Illusive reinforces Proofpoint’s commitment to innovation and growth, bringing market-defining technology to make threat actors’ jobs as difficult as possible.”Illusive’s solutions are trusted by leading multinational corporations, protecting some of the world’s best-known brands by taking away what attackers need to complete their crime: privileged account access.“Illusive is solving a problem that others cannot by focusing on protecting identity security vulnerabilities and stopping the menace of ransomware, which has galvanized worldwide demand for our solution,” said Ofer Israeli, founder and CEO, Illusive
Proofpoint's acquisition of Dathena will solve endpoint data loss prevention issues and deliver real security value with detection, response, and compliance.