Supervisor Patient Access

Job Description:

The Patient Account Services (PAS) Supervisor is responsible for day-to-day operations of the Revenue Cycle Organization or Patient Account Services department within Laboratory Services. This role is responsible for implementing comprehensive quality management programs that comply with standard operating procedures and the regulations of certifying, licensing, and accrediting agencies.

Scope

As a Supervisor of Patient Access, you need to know how to:
Oversee the day to day functions of the assigned patient access department. Monitor workflow to ensure timely processing. Collaborate with department leadership team to evaluate service needs and volumes and adjust staffing levels accordingly. Assign daily work schedules. Act as a resource in the daily operations and activities of the department. Perform staff level duties as required.
Communicate process and protocol to staff. Develop, implement and teach new procedures and practices. Direct and coordinate training of new employees. Use knowledge of insurance plans and contractual arrangements affecting payments, to research incomplete, incorrect or outstanding claims and/or patient issues. Investigate and resolve claims submission, disputes or complaints to resolution, as needed. Resolve billing/insurance issues and ensure compliance with departmental and governmental policies.
Support the department leadership team in problem solving to address issues including escalated questions or concerns, volume or work flow processes. Promote effective working relations and works effectively as part of a department/unit team and interdepartmentally to facilitate that departments ability to meet its goals and objective. Ensure coordination of services with other departments to promote the highest level of efficiency and patient satisfaction.
Assist with Human Resource management functions including interviewing, selection, orientation, education/training, feedback, performance evaluation, and policy and procedure development. With the support of the leadership team, writes and may deliver corrective action and/or coaching. Assist in updating and maintaining personnel files. Maintain and monitor Kronos records for employees. Present and document staff meetings as required.
Oversee production and quality of department performance to maintain efficiency and accuracy. Collaborate with the department leadership team to resolve process issues and/or create new work flows to improve performance. Ensure compliance with applicable regulatory guidelines and established departmental policies and procedures, objectives, quality assurance program, safety, environmental and infection control standards.


Minimum Qualifications

High school diploma or equivalent, required

- Associate’s level degree or higher, preferred

- Minimum of three (3) years of work experience in Patient Access, required

- Previous experience in a lead or supervisory role, preferred

- Certified Healthcare Access Associate (CHAA) through the National Association of Healthcare Access Management (NAHAM) or any other accredited association approved by the Manager, preferred
 

Physical Requirements:

Physical RequirementsOngoing need for employee to see and read information, documents, assess patient needs, operate monitors and computers, identify equipment and supplies.Frequent interactions with patient care providers, patients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, alarms, needs, and issues quickly and accurately, particularly during emergency situations.Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use and typing for documenting patient care, accessing needed information, medication preparation, etc.Will also bend to retrieve, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items.May be expected to stand in a stationary position for an extended period of time.

Location:

St. Marys Regional Hospital

Work City:

Grand Junction

Work State:

Colorado

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$22.05 - $33.48

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers, and for our Colorado and Montana based caregivers.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

All positions subject to close without notice.