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Full-Time

Principal Professional I

M, Field Quality Management, Mult

Confirmed live in the last 24 hours

Samsung

Samsung

10,001+ employees

Develops and sells consumer electronics and appliances

Hardware
Consumer Software
Consumer Goods

Senior, Expert

Remote in USA

Telecommute permitted.

Category
Solution Engineering
Sales & Solution Engineering
Requirements
  • Bachelor’s degree in Computer Science, Computer Engineering or related field
  • 10 years of progressive, post baccalaureate experience as a Principal Professional I (M) or related occupation in directing technical account management, technical support, and sales engineering teams within tech advertising industry
  • Experience with programmatic ecosystem, openRTB, VAST video
  • Strong leadership and people management skills with the ability to manage, influence and collaborate with global teams
  • Experience with managing projects, including prioritizing and working alongside cross-functional teams
  • 10% domestic/international travel required
Responsibilities
  • Lead and manage a global Solution Engineer team
  • Own the customer's technical relationship with a focus on increased adoption, retention, growth and overall customer satisfaction
  • Act as a liaison to handle technical escalations from internal or external users across the various ad platforms, ensuring a quick turnaround and resolution
  • Guide the customers in their Samsung Ads platform adoption journey
  • Take initiatives in identifying growth opportunities
  • Respond to technical concerns and problems, ensuring smooth implementation and launch
  • Manage customer expectation to achieve a high customer satisfaction
  • Guide and create Service Level Agreement (SLA) and prioritization framework for inbound requests
  • Lead and create ticketing framework using existing tools, or license new tools to build framework
  • Manage and create feedback loop to product and engineering leads about components which need to be improved or upgraded to prevent future issues
  • Lead and communicate with clients and internal teams to explain products and implementation schedules
  • Lead, define and maintain a set of dashboards to anticipate customer needs and possible issues
  • Manage and build a Knowledge Management platform to effectively answer customer questions and concerns

Samsung develops, manufactures, and sells a wide range of consumer electronics and home appliances, including smartphones, televisions, and semiconductors. Their products work by integrating advanced technology to provide users with high-quality performance and functionality. Samsung stands out from its competitors through its extensive product lineup and strong brand reputation, which is built on a commitment to quality and innovation. The company's goal is to meet the diverse needs of its clients, from individual consumers to large enterprises, while maintaining its position as a global leader in the technology market.

Company Stage

Seed

Total Funding

$100M

Headquarters

Suwon-si, South Korea

Founded

1969

Growth & Insights
Headcount

6 month growth

-99%

1 year growth

-99%

2 year growth

-99%
Simplify Jobs

Simplify's Take

What believers are saying

  • Samsung's strategic acquisitions and investments position it at the forefront of AI and semiconductor innovation, offering employees opportunities to work on cutting-edge technologies.
  • The company's global investment strategy provides a dynamic and diverse work environment, fostering cross-industry collaboration and innovation.
  • Samsung's financial strength and market leadership ensure stability and ample resources for ambitious projects and career growth.

What critics are saying

  • The rapid pace of acquisitions and investments may lead to integration challenges and potential cultural clashes within the company.
  • Samsung's broad investment strategy could dilute focus, potentially impacting the depth of innovation in specific areas.

What makes Samsung unique

  • Samsung's acquisition of Oxford Semantic Technologies highlights its commitment to integrating advanced AI reasoning capabilities into its ecosystem.
  • The Samsung Catalyst Fund's investment in DreamBig Semiconductor underscores Samsung's strategic focus on next-generation semiconductor technologies.
  • Samsung's involvement in diverse funding rounds, from AI startups to cybersecurity firms, showcases its broad investment strategy aimed at fostering innovation across multiple tech sectors.

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Benefits

Comprehensive healthcare: Medical, Dental, Vision, Employee assistance program, Telehealth services

Work life success: PTO, FlexTime, FlexPlace, FlexYourFriday

Financial wellness: Health savings account, Flexible spending acounts, 401(k), Student loan support, Tuition assistance

Family first: Pregnancy support, Adoption assistance program, Paid child caregiver leave, Milk stork, WINFertility

Incentives: Fitness reimbursement, Annual physical. Preventative screenings, Lifestyle management