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Lead Analyst
Service Operations
Posted on 6/8/2022
Mountain View, CA, USA
Experience Level
Desired Skills
  • Bachelor's degree in Business Administration, Finance, Economics or related quantitative major, MBA is Preferred
  • 6+ years of experience in structuring, analyzing, and visualizing large data sets while support Service Operations
  • Previous experience in Management consulting firm, start-up, or Service Operations understanding
  • An ability to create dashboards and tell a story using data including visualization experience (Tableau and Advanced Excel)
  • Previous experience building financial models and strong collaboration skills in managing stakeholder assumptions
  • Strong analytical and structured problem-solving capabilities, critical thinking, and problem-solving skills with a focus on root cause investigations using data and visualizations
  • Meticulous attention to detail and strong organizational skills
  • Progressive work experience showcasing your ability to communicate precisely and intelligently while working in ambiguity and building process from the ground up
  • Project management skills, with the ability to manage multiple time-sensitive projects under strict deadlines within a transitioning environment from manual to automated processes
  • Ability to stand or sit for 8-10 hours per day
  • Required to communicate using telephone and/or e-mail
  • Ability to view, reach, and interpret documents
  • Design and build scalable, reliable, operational, and financial models, dashboards, and reports for cross-functional teams and executives
  • Proven experience performing deep data investigation and analyze trends to answer business questions that lead to insights and actionable outcomes, including making recommendations to leadership on key strategic decisions
  • Present information using data visualization techniques (in Tableau and/or Advanced Excel) to assist in resolving business issues using systems and data
  • Analyze complex business goals, objectives, and needs using data from internal and external sources to provide insight to decision-makers
  • Ability to learn new software applications quickly, such as, but not limited to Tableau, SQL, and PowerBI
  • Liaison between cross-functional partners and field service teams to collect feedback and data
  • Perform research and analysis in support of operations
  • Lead cross functional teams and forums to launch new program initiatives, within Rivian's Service Operations, and estimate costs and/or benefits of multiple actions and/or solutions
  • Drive opportunities for improvements, and lead initiatives for continuous improvement of processes, standards, systems, tools, and workflows
  • May perform additional projects upon request

10,001+ employees

Electric vehicles manufacturer
Company Overview
Rivian is on a mission to keep the world adventurous forever. The company believes there is a more responsible way to explore the world and is determined to make the transition to sustainable transportation an exciting one. Rivian designed their emissions-free Electric Adventure Vehicles to challenge what's possible.
  • Ownership for All: We offer every employee the opportunity to own Rivian stock through equity programs, supporting their financial wellness.
  • Mental and Emotional Wellness: We provide employees and their families access to mental wellness platforms and our Employees Assistance Program
  • Fertility and Family Planning: We support diverse family-building journeys, providing employees with benefits such as paid parental leave and financial support for adoption, fertility treatments or surrogacy.
  • Competitive Compensation: We offer competitive compensation packages driven by mutual investment in our long-term growth and success.
  • Career Development: We enable all employees to own their development. Continuous learning opportunities and tuition reimbursement help drive performance, boost engagement and develop future leaders.
  • Transgender Benefits: In alignment with WPATH guidelines, our 2022 plans provide coverage toward medical, pharmacy and cosmetic needs.
Company Core Values
  • A diverse workforce
  • Embracing active allyship
  • Purpose-driven partnerships
  • Supporting our team