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Senior Site Reliability Engineer – Cloud Platform
Posted on 5/28/2022
Experience Level
Desired Skills
Development Operations (DevOps)
UI/UX Design
  • Bachelor's Degree in Computer Science or related field
  • Software engineering and task automation skills with Bash, Python, and/or Go are a must
  • Familiarity with the Agile software development lifecycle
  • Deep background in Linux systems and engineering
  • Highly experienced with engineering and automating on Amazon Web Services (AWS)
  • Experience supporting web applications running on Java / Apache / Tomcat in a live production environment
  • Prior experience with IaC tools like Terraform
  • Prior experience with DevOps tools (Git, Bitbucket, Teamcity) for gate promotions
  • Production-At-Scale support background in a heavily microservice-based world
  • Hands-on engineering and ops expertise in containerization (Docker, Kubernetes/EKS, CNI, and Ingress networking)
  • Strong understanding of Single-Sign-On, SAML, and OAuth (Bonus if the hands-on experience with Okta)
  • Seasoned expertise around x.509 certificate technology and basic concepts of encryption
  • Experience working with Relational Databases such as Aurora Postgres and/or Oracle RDS
  • Advanced exposure to application development, web UI (design and development), JSON, application architecture
  • Experience strongly utilizing observability tools (logging/APM) like Datadog, CloudWatch, and PagerDuty
  • You greatly prefer CLIops to ClickOps
  • You enjoy teaching and being a mentor to others
  • Outstanding troubleshooting skills; ability to think critically and display an aptitude for problem-solving
  • Strongly analytical mind with a penchant for process development and enhancement
  • A highly positive can-do attitude with a desire for being a team player
  • Great communication skills and ability to explain complex technical concepts to a varied audience
  • Demonstrate strong follow-through, a strong work ethic and consistently keep and meet commitments
  • This position will require the employee to work on-location at our Mississauga, ON office ~ 2 to 3 days per week
  • We provide 24x7 support to our customers, so we expect you to take turns with your teammates being on-call for weekend production emergencies or to provide rotating weekend operational support
  • Ability to read, write, and speak English
  • Travel - Expect occasional travel (less than 5%) to other Guidewire offices for training and team meetings
  • Take a purist SRE approach to shared multi-tenant infrastructure for a resilient SaaS microservice-based containerized systems in addition to the customer-centric application environments
  • Oversee and automate the team's growing presence in AWS
  • Contribute to core infrastructure systems development with features, bug fixes, reliability improvements, etc
  • Platform reliability engineering of a complex single sign-on SAML/OAuth-based central authentication platform
  • Creatively build and develop tooling to aid in driving 24x7x365 follow-the-sun operations of critical production systems
  • Automate deployment tasks for core product and infrastructure tools and maintain automation infrastructure
  • Create system documentation and training materials to empower and educate our fellow team members
  • Build and maintain observability tooling, metrics, and dashboarding for a global platform product infrastructure
  • Improve our incident management lifecycle to identify, mitigate, and learn from reliability risks and issues
  • Enhance platform observability with helping create a self-healing approach to platform reliability
  • Collaborate with engineer teams, providing product feedback and where necessary contribute code to the product

1,001-5,000 employees

Recurring revenue software
Company Overview
Guidewire's mission is the be the platform insurers trust to engage, innovate, and grow efficiently. The company is building a data-backed insurance solution.
  • Financial: Receive market-competitive pay and incentive programs—because you deserve it! To help future-proof your income, we offer generous support through retirement savings plans.
  • Health & Wellness: Keep your physical and emotional health in tip-top shape with health insurance for you and your family, an employee assistance program, annual wellness reimbursement, and access to wellness resources.
  • Flexible Working: Work in an environment where you’ll have the freedom and trust to make an impact, with time for your life outside of work.
  • Downtime: Relax and kick back through our generous paid time-off programs. Make a difference in your community with three volunteer days each year. Take your own personal day of rest with My Day. We also offer ample paid leave for all new parents.
  • Continual Development: We encourage self-directed learning, giving you every chance to become a better version of yourself, both professionally and personally. At Guidewire, lifelong learning is here for the taking.
  • Career Mobility: Your career opportunities are only limited by your own imagination. Guidewire’s community is filled with chances to expand your horizons across any of our teams or worldwide locations.
Company Values
  • Integrity: We build and maintain honest, candid, and caring relationships with clients, potential customers, partners, investors, and of course, each other!
  • Rationality: All we do is supported by factual evidence—whether it’s building awesome products, making decisions, or communicating with each other.
  • Collegiality: We’re in it together—so we’re all equal. We work in professional harmony, with respect, without arrogance, and as part of a structure where responsibility is shared and owned by all of us.