Customer Service Liaison

Job Description

Job Description: The Customer Service Liaison serves as the primary point of contact between our clients and internal teams. You will be responsible for managing client inquiries, resolving issues, and ensuring a seamless and positive experience. This is a crucial role that requires excellent communication skills and a commitment to customer satisfaction.

Responsibilities:

• Respond to client inquiries via phone and email in a timely and professional manner.

• Document and track all client interactions and resolutions.

• Collaborate with other departments to address and resolve complex issues.

• Proactively follow up with clients to ensure their needs have been met.

• Maintain a deep understanding of our services to provide accurate and helpful information.

Qualifications

Qualifications:

• Proven experience in a customer-facing role.

• Exceptional verbal and written communication skills.

• Strong problem-solving and critical-thinking abilities.

• Ability to manage multiple tasks and prioritize effectively.

• Proficiency with customer relationship management (CRM) software is a plus.