Full-Time

Technical Support Engineer

Posted on 4/23/2024

Appspace

Appspace

201-500 employees

Workplace experience platform integrating digital tools


Mid

Remote in USA

Required Skills
TCP/IP
Communications
SQL
Salesforce
JIRA
Customer Service
Linux/Unix
Requirements
  • Ability to work efficiently in fast-paced, high-volume, multi-tasking environments
  • Experience with Cisco Digital Media suite and devices, Chrome OS/Chrome devices, BrightSign and other digital media devices desired
  • Experience with Windows Server 2016/2019, WebServer (IIS) or Linux environments
  • Working knowledge of databases such as SQL or MY SQL
  • Understanding of TCP/IP networking, DNS and proxies is a plus
  • Proficiency in Microsoft Outlook & office suite
  • Basic experience with graphic design and/or video editing suites not required, but a plus
  • Excellent written and verbal communication
  • Outgoing, helpful, and passionate about providing excellent customer service
  • Prior experience in a technical support capacity (Support Engineer, etc.) and/or software support strongly preferred
  • Bachelor’s degree or equivalent/related work experience (2-5 years)
  • Working knowledge of JIRA and Salesforce preferred
Responsibilities
  • Provide first response and technical support issue resolution via chat, email, phone and remote sessions
  • Ask appropriate fact-finding questions to clearly identify and understand the client’s issue while helping to isolate potential root cause
  • Escalate cases requiring advanced technical skill
  • Advise customers on network-related requirements - including firewalls ports & basic TCP/IP settings when appropriate
  • Serve as the client’s subject matter expert for the Appspace platform and app
  • Identify operational issues via retrieval and evaluation of errors and logs
  • Problem solve and embrace technical curiosity to research issues when needed
  • Stay organized and document all customer interactions using company CRM (Salesforce) and related tools

Appspace is an excellent place to work for those who value a seamless integration of physical and digital workspaces. Specializing in workplace experience platforms, the company enhances employee communications and optimizes office space utilization. It stands out in the industry by delivering robust solutions that integrate with popular collaboration tools like Microsoft Teams and Slack, ensuring a unified and efficient work environment.

Company Stage

Private

Total Funding

N/A

Headquarters

Dallas, Texas

Founded

2002

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

26%
INACTIVE