Senior Software Engineer-Full Stack Developer

About the role:

We are seeking to find a Senior Software Engineer, Full Stack Developer to join the team!  You will be joining the SaaS Platform development team that is building out our state of art technical platforms to enable a global customer and technical support systems. This provides the business with robust functionality for effective handling, routing, and reporting on volumes of tickets through multiple channels.

You will collaborate with different teams in Customer/Technical Support as well as research & development groups taking abstract concepts to create technical solutions in production with leadership and hands-on contribution through requirements design, development, testing, and deployment. You will ensure that the architecture and design are of high quality, stable, scalable, and reliable. You will drive the technical design and best development practices through design reviews, architecture reviews, user validation activities, and business customer interactions.

This role is open to candidates residing in the Canada.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best. 

In this role, you will: 

• Design and develop secure, scalable technical solutions using Zendesk. Zendesk API’s and other related technologies.
• Maintain and optimize full lifecycle software development using standard configuration, API/Integration development.
• Implementation of the critical interfaces and complex modules of the systems and features while assisting the business and tech teams with designing, and developing various systems to meet and address technical requirements and resolve current process issues.
• Developing integration between Zendesk and other systems in customer support business.
• Work closely with internal stakeholders & business to design, develop, and implement solutions using Zendesk and other Customer Support software tools.
• Be the point of contact for the AI, Zendesk App development and integration development related to all Customer Support related development processes.
• Monitor performance of integrations, automations, triggers, and workflows within the support systems echo system.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.
  
  

Minimum requirements for the role:

• Bachelor's in Computer Science, Engineering or related field with 5+ years of software development experience or Masters in Computer Science, Engineering or related field with 2+ years of software development experience.
• Strong programming/coding fundamentals with proficiency in at least one of the programming languages (Java, Python, Go, React) and at least one public cloud platform such as AWS, Azure, Google, Rackspace, or other related cloud platforms.
• Good Database Management skills and understanding of data models. Writing complex SQL queries to analyze the data and generate reports.
• Experience in integrating multiple applications using middleware tools such as Zapier, Workato tools etc
• Experience working in Agile/Scrum environments, with a solid understanding of software development lifecycle processes.

An ideal candidate:

• Wants to win as a Team! Will champion, role model, and embed Samsara’s values (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.
• Knows their stuff! We want developers with 5+ experience in developing software in the following stacks. Please note, we do not expect you to have worked with all of these technologies but you will have the opportunity to learn them.
• CRM Experience: Zendesk or Salesforce application development or any other CRM development
• Backend, Infrastructure: Golang, Node.js, Python (w/Django a plus) or Flask, Ruby, or Java (w/Spring Boot a plus). 
• Fullstack, Frontend: Typescript, JavaScript, React, Vue.js, Svelte, or Angular
• Fullstack, Backend: GraphQL, Rest, Apollo, or Relay and No SQL databases such as Mongo DB or DynamoDB.
• Mobile Infrastructure: Swift or Kotlin and React, Flutter, Xamarin, or Ionic.
• AI: Building Artificial Intelligence (AI) related integrations
• Is customer obsessed! Finds excitement in understanding our business problems and what would make their day-to-day processes easier. Motivation comes from building and innovating new technologies and seeks to iterate on new projects based on business feedback.