Full-Time

Field Collections Agent

PosiGen

PosiGen

201-500 employees

Making solar energy affordable for families

Energy

$19hourly

Commission, Stock Options

Junior

Bridgeport, CT, USA

Required Skills
Salesforce
Customer Service
Requirements
  • High School diploma or GED
  • Two years of customer service experience
  • Knowledge of Billing and Collections procedures
  • Negotiation and problem-solving Skills
  • Proficient with complex computer programs; Salesforce CRM experience is a plus
  • Experience Google Workspace and/or Microsoft Office
  • Must have a valid state driver's license, reliable transportation and a clean driving record
Responsibilities
  • Deliver a consistent and professional level of service at all times throughout the state of CT
  • Achieve set revenue targets and objectives
  • Make field collection visits to customer’s home in assigned counties per tasks given
  • Advise and influence customers on the payment options for debt recovery
  • Handle each customer call promptly and in the correct manner, updating records accordingly
  • Take responsibility for resolving disputes, ensuring that caller concerns are actioned correctly, and all parties are notified
  • Explain how our lease program works, solar production and energy efficiency, and how it translates to savings
  • Manage customers who are resistant to agent contact by remaining polite, tactful, honest and firm

PosiGen is a pioneering company in the energy sector, democratizing access to solar power by offering affordable solutions to families traditionally priced out of the market. Their unique financial model not only empowers customers with energy cost control and potential financial freedom, but also contributes to environmental sustainability. With a culture centered around inclusivity and positive societal impact, PosiGen is leading the industry in making renewable energy accessible to all.

Company Stage

Series D

Total Funding

$491.1M

Headquarters

Saint Rose, Louisiana

Founded

2011

Growth & Insights
Headcount

6 month growth

10%

1 year growth

23%

2 year growth

54%