Full-Time

Bilingual Client Support Manager

Confirmed live in the last 24 hours

Goodleap

Goodleap

1,001-5,000 employees

Sustainable home solutions marketplace with payment technology

Energy
Fintech
Social Impact
Consumer Goods

Compensation Overview

$25.04Hourly

Junior, Mid

Roseville, CA, USA

Position requires onsite presence in Roseville, CA.

Category
Customer Experience
Customer Support
Customer Success & Support
Required Skills
Customer Service
Data Analysis

You match the following Goodleap's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Ability to multitask
  • Work independently and collaboratively
  • Effectively interact with high profile partners
  • Superior organizational skills
  • Exceptional verbal and written skills
  • Excellent problem-solving abilities
  • Ability to work well under pressure and manage multiple priorities effectively
  • Flexibility to adapt to changing priorities and business needs
  • Time management
  • Bilingual in Spanish required
Responsibilities
  • Provide our customers with world-class customer service in Spanish and English
  • Be a supportive and collaborative partner our installers can rely on
  • Strategically partner with installers on ways to improve the customer experience
  • Act as the primary point of contact for escalated client issues, ensuring timely resolutions
  • Help resolve any questions or concerns our existing customers may have
  • Communicating with installers regarding past, present and future projects
  • Effectively managing a pipeline of projects to completion
  • Document client interactions and resolutions in the CRM system to maintain accurate records and track trends
  • Conducting monthly partner due diligence checks
  • Ability to analyze data and spot trends
  • Conduct collaborative investigations into possible fraudulent or suspicious activities
  • Provide timely and effective support to clients via email, phone, and chat
  • Maintain a positive and professional attitude in all client and customer interactions, building and maintaining strong relationships
Desired Qualifications
  • Solar knowledge preferred

GoodLeap provides a marketplace for sustainable home solutions, connecting homeowners with professionals who specialize in eco-friendly home improvements. Their platform simplifies the purchasing process by offering a single point of sale technology that allows users to explore various upgrade options and choose flexible payment plans that suit their budgets. Unlike many competitors, GoodLeap focuses specifically on sustainability and partners with over 18,000 professionals nationwide, ensuring a wide range of services and products. The company's goal is to help homeowners make environmentally friendly upgrades while saving money, and they also contribute to sustainable energy projects through their partnership with GivePower, donating a portion of their revenue with each transaction.

Company Stage

Debt Financing

Total Funding

$778.2M

Headquarters

Roseville, California

Founded

2003

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

-1%
Simplify Jobs

Simplify's Take

What believers are saying

  • GoodLeap closed a $470 million securitization backed by sustainable home improvement loans in 2023.
  • The company raised $800 million to expand in a $430-billion-per-year market.
  • Increased consumer interest in energy-efficient upgrades boosts demand for GoodLeap's financing options.

What critics are saying

  • Emerging fintech companies offering similar solutions could erode GoodLeap's market share.
  • Rising interest rates may reduce the affordability of GoodLeap's financing options.
  • Direct-to-consumer solar panel sales could threaten GoodLeap's traditional financing model.

What makes Goodleap unique

  • GoodLeap offers a seamless point-of-sale platform for sustainable home upgrades.
  • The company partners with over 18,000 professionals nationwide for home improvement solutions.
  • GoodLeap supports GivePower, donating to sustainable energy projects with every transaction.

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Benefits

Flexible Work Hours