About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

Locations: Remote US or Remote Canada (Alberta, British Columbia, Ontario or Quebec), or Remote Lisbon, Portugal

What you’ll do

The Zero Trust team is looking for a Manual Test Engineer to test and debug our Zero Trust client on physical devices similar to our customers’ devices and infrastructure. You will be working with Cloudflare WARP and Cloudflare Tunnel, which are network and security-focused applications that enable secure communications between our customers’ devices and their private infrastructure.

As a Manual Test Engineer, you will create, maintain, and execute a suite of manual tests. You will regularly set up, configure, test, debug, and troubleshoot network-related features. You will collaborate closely with WARP client development teams and QA Engineers to understand all features and define and refine product test strategies. Your responsibilities will include maintaining a collection of test devices, efficiently setting them up and configuring them to test various scenarios, and reporting quality status to all stakeholders.

What you’ll bring

We expect you to be familiar with mobile and client device networking configurations and understand how data is routed to public and private cloud environments. Your passion for understanding how services work will be crucial in debugging issues at all levels. Additionally, you should be adept at distilling complex scenarios into actionable bug reports and working towards resolution with development, product, and QA team members.

Examples of desirable skills, knowledge and experience

Extremely curious to understand how a feature works and what edge cases may cause a poor customer experience
Empathetic, proactive, and constructive communication skills, verbal and written
Experience with manual E2E testing of network-based apps, especially VPNs (e.g. DNS, protocols, throttling, packet loss, etc.)
Strong knowledge of L3 to L7 networking technologies such as IP, TCP, UDP, DNS, QUIC, H/3, proxying, routing, switching
Strong knowledge and understanding of macOS, Windows, Linux, and mobile client (iOS, Android) platforms and their internals.
Strong attention to detail for building test plans and analytical mindset when debugging issues
Proficiency with running traffic captures, gathering logs,and preparing test data for reporting
Experience setting up and maintaining device labs
Experience using one or more Mobile Device Management platforms (MDMs)
Can interpret Python code to understand automated tests and framework capabilities
Experience with how mobile devices handle switching between cellular and Wi-Fi, roaming, throttling, etc

Compensation

Compensation may be adjusted depending on work location.

For Colorado, Illinois, Maryland and Minnesota based hires: Estimated annual salary of $137,000 - $167,000.
For New York City, Washington, Washington D.C. and California (excluding Bay Area) based hires: Estimated annual salary of $154,000 - $167,000.
For Bay Area based hires: Estimated annual salary of $162,000 - $198,000.

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

Medical/Rx Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Commuter Spending Accounts
Fertility & Family Forming Benefits
On-demand mental health support and Employee Assistance Program
Global Travel Medical Insurance

Financial Benefits

Short and Long Term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan
Employee Stock Participation Plan

Time Off

Flexible paid time off covering vacation and sick leave
Leave programs, including parental, pregnancy health, medical, and bereavement leave

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person’s, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at [email protected] or via mail at 101 Townsend St. San Francisco, CA 94107.

Compensation Overview

Locations: Remote US or Remote Canada (Alberta, British Columbia, Ontario or Quebec), or Remote Lisbon, Portugal

What you’ll do

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