Full-Time
Associate Production Support Analyst
Posted on 9/3/2024
Endpoint Clinical
501-1,000 employees
Provides interactive response technology for clinical trials
Compensation Overview
$50k - $55kAnnually
Junior
Remote in USA
- BA/BS Degree and/or appropriate experience
- 1-2+ years’ experience in a user-facing role, with an emphasis on providing troubleshooting assistance and technical support via the phone & email.
- A proven ability to understand technical concepts and learn very quickly, including experience with SQL databases.
- High-level of attention to detail with excellent organizational skills and ability to multi-task.
- Strong interpersonal skills with the ability to work effectively with a wide variety of professionals.
- Provide excellent customer service to end users of endpoint IRT systems
- Respond to all incoming queries (phone/email) in a timely fashion, ensuring that all requests are addressed
- Troubleshoot technical and non-technical issues using documentation, system configuration, and other resources
- Document all incoming queries in endpoint’s ticketing system
- Escalate to internal teams when issues cannot be resolved within the support team
- Reviews data change requests for clarity, completeness and impact
- Collaborates with Client Services and Customers as needed to ensure database updates are made in the spirit of the original request
- Executes SQL Data Scripts to view project data
- Participates in conference calls and/or meetings with internal teams
- Organize own workspace and deadlines to ensure timely completion of tasks
- This position will require weekend and holiday coverage
- Perform other duties as required
Endpoint Clinical provides interactive response technology (IRT) systems designed for clinical trials. Their systems assist with various trial processes, including managing drug supplies, randomizing patients, and scheduling visits. These user-friendly solutions are tailored for clients in the life sciences sector, particularly pharmaceutical and biotechnology companies. Endpoint Clinical differentiates itself by focusing on ease of use and integration with other clinical trial management systems, ensuring that clients can streamline their operations and maintain regulatory compliance. The company's goal is to enhance the efficiency and transparency of clinical trials, allowing sponsors to conduct their research more effectively.
Company Stage
N/A
Total Funding
$1.7M
Headquarters
San Francisco, California
Founded
2009
6 month growth
↑ 4%1 year growth
↑ 4%2 year growth
↑ 4%
Simplify's Take
What believers are saying
- Endpoint Clinical's innovative IRT systems can significantly streamline clinical trial processes, potentially reducing timelines and costs for clients.
- The company's global reach and specialized focus on life sciences make it a trusted partner for pharmaceutical and biotechnology companies.
- Recent leadership additions, such as Liz Troll as VP of Quality, indicate a commitment to maintaining high standards and continuous improvement.
What critics are saying
- The highly specialized market of clinical trial technology is competitive, requiring constant innovation to stay ahead.
- Dependence on collaborations with other technology providers could pose risks if partnerships falter or competitors offer more integrated solutions.
What makes Endpoint Clinical unique
- Endpoint Clinical specializes in interactive response technology (IRT) systems tailored specifically for clinical trials, unlike broader clinical trial management systems offered by competitors.
- Their focus on user-friendly interfaces and comprehensive support services sets them apart in a market where ease of use and client support are critical.
- Collaborations with other technology providers like THREAD and Berlinger enable Endpoint Clinical to offer integrated solutions, enhancing their value proposition.