Customer Success Manager
Level 1
Posted on 2/7/2024
INACTIVE
Keeper Security

201-500 employees

Password management and access security platform
Company Overview
Keeper Security, Inc. stands out as a desirable workplace due to its comprehensive approach to cybersecurity, offering a robust platform that integrates password and secrets management, privileged access management, and secure remote connections, all underpinned by a zero-trust security framework. The company's use of advanced technologies such as passwordless authentication and single sign-on security positions it at the forefront of addressing current cybersecurity challenges. Moreover, Keeper's commitment to granular access control, as evidenced by its implementation of role-based access control (RBAC) and meticulous user activity tracking, demonstrates a sophisticated and proactive stance on data protection, which is critical in the evolving digital landscape.
Cybersecurity
Data & Analytics

Company Stage

Seed

Total Funding

$60.3M

Founded

2011

Headquarters

Chicago, Illinois

Growth & Insights
Headcount

6 month growth

5%

1 year growth

5%

2 year growth

39%
Locations
Chicago, IL, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
Salesforce
Marketing
CategoriesNew
Sales & Account Management
Customer Success & Support
Requirements
  • 1+ years of experience in Account Management or SaaS Customer Success roles/Sales roles
  • Strong technical knowledge as it pertains to software integrations (SSO, Directory etc), implementation, onboarding & support
  • Experience working with and selling to Enterprise organizations, C-level Executives, IT and Cyber Security Executives
  • Unrivaled sense of autonomy, ownership, and dedication to helping customers realize their intended value
  • Energetic and self-motivated; a team player who is also a proactive and creative problem solver
  • Aptitude for learning software; strong with business applications
  • Ability to manage multiple priorities while maintaining strict attention to details
  • Strong communication and interpersonal skills, both written and verbal; consistent diplomacy, tact, and poise when working through customer issues and escalations
  • Working knowledge of Salesforce.com
  • Undergraduate degree preferred (BA/BS)
  • Experience working in IAM industry is a plus
Responsibilities
  • Carry a revenue quota to meet or exceed sales targets within assigned accounts
  • Provide strong interactions with customers at the Senior Management level with support on forming relationships with C level contacts
  • Work with clients to negotiate contract renewals, cross-sells and upsells
  • Work with clients to establish business and technical goals & potential via technical and Quarterly Business Reviews
  • Maintain a structured cadence with named customer accounts, build relationships, present Keeper solutions, troubleshoot challenges, manage issues with the broader Keeper team and close deals
  • Advise customers on best practices for securing and protecting their business against password related breaches
  • Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle
  • Consistently demonstrate knowledge of Customer Success best practices, stay up to date on trends in the industry, and operate as a Customer Success and Cyber Security advisor to your customers
  • Understand and navigate account procurement practices to negotiate licensing contracts
  • Resolve customer issues, alone and through collaboration with other Keeper Security teams; approach all situations with curiosity and creativity
  • Build strong customer relationships by maintaining high levels of engagement, adoption, and communication; conduct quarterly business reviews to ensure our clients are up to speed on their areas of vulnerability, new product features etc.
  • Become a Keeper Security product expert for your customers; occasionally assist on Sales or Marketing calls/webinars as a CSM & Keeper expert
  • Drive customer advocacy in the form of references, referrals, and case studies
  • Perform data-driven reviews and analysis on customer portfolio to prioritize opportunity and risk; reliably renew and expand customer contracts, meet and exceed personal and team quotas
  • Participate in the evolution of Keeper Security’s own Customer Success programs and processes; insist on excellence in our own Customer Success initiatives
  • Contribute towards the development of a strong team environment by upholding high work standards
  • Jump at opportunities to go the extra mile to ensure our customers are supported and successful!
Desired Qualifications
  • Experience working in IAM industry