Senior HR Operations Analyst

As the leading transit bus manufacturer in the United States, GILLIG buses play a critical role in the environmental and social initiatives in communities across our nation.  GILLIG is on the forefront in the transition to zero-emission vehicles and has an unmatched reputation in the industry for quality, reliability, durability, service, and support.  From initial design through final assembly, each GILLIG bus is designed and built in Livermore, CA. 

WHY GILLIG

• Leader in environmentally friendly mobility solutions including battery electric, hybrid electric, near-zero CNG and clean diesel transit buses
• Renowned for its inclusive team/family-oriented culture
• Stable, successful, and growing organization – a Bay Area business for over 132 years!
• Flexible schedules (*depending on project needs)
• Excellent compensation including company paid medical premiums, generous retirement plan and other comprehensive benefits

ABOUT THE ROLE

We are looking for a detail-oriented Senior Human Resources Operations Analyst to join our team.  This position is an integral partner for ensuring quality data, upholding processes, and empowering cross-functional communication within our organization.  This individual will be the go-to expert for complex HR transactions, data auditing, and compliance reporting, while also leading HR projects that drive efficiency and improve employee experience.  The ideal professional is someone who has well-developed analytical and functional skills and is passionate about accuracy, compliance, policies, and regulations. As a member of the HR team, you may be given other job duties to support the department unrelated HR Operations.

This position is on site in Livermore, CA and reports to the Director of Human Resources (Corporate) 

IN THIS ROLE YOU WILL

• Own and enhance core HR processes including employee lifecycle from onboarding to offboarding, compliance, and policy implementation
• Ensure actions comply with company policies and procedures and to local, state, and federal employment law
• Support managers and employees with transactions in SAP SuccessFactors while maintaining data integrity
• Identify opportunities to streamline operations and implement scalable solutions that improve employee experience
• Generate HR reports and provide operational insights to support decision-making
• Prepare compliance reporting (EEO, ACA, state/federal audits)
• Lead HR-related projects, such as process optimization, policy rollouts, or system enhancements in partnership with HRIS
• Establish and enforce best practices regarding standard operating procedures (SOPs) for ticket resolution as well as operational workflows
• Utilize and work within a case management tool (Freshservice) for handling and prioritizing requests to ensure SLA is achieved
• Work cross-functionally with teams to collect documentation for legal and/or compliance related initiatives
• Support HR systems releases, identify impact and enhancement opportunities associated with a new release, and communicate appropriately with key stakeholders
• Develop processes to audit, analyze, resolve, and mitigate current and future issues
• Other HR activities as needed within the HR department

BASIC QUALIFICATIONS

• Bachelor’s degree in Human Resources, Business Administration, or equivalent experience required
• Minimum 4 years of progressive experience in HR operations, HR analytics, or HR support
• Strong knowledge of HR processes, compliance requirements, and data governance
• Expertise with HR systems (HRIS platforms like SAP SuccessFactors; case/ticketing systems such as Freshservice)
• Advanced experience in MS Office 365 (Word, PowerPoint, Advanced Excel, Visio, and SharePoint)
• Solid knowledge of core HR processes, including onboarding/offboarding, position changes, benefits administration, payroll, and employee data integrity
• Must have the ability to remain focused, professional, tactful, committed to confidentiality, and discrete when handling sensitive and/or confidential information
• Excellent communication skills, consistent responsiveness and strong problem-resolution abilities (critical, strategic, and evaluative thinking)
• Project Management experience preferred

WORK ENVIRONMENT

• Ability to lift 25 lbs.
• Regularly required to sit, stand, walk, and occasionally kneel or squat
• Prolonged periods of sitting/standing at a desk and working on a computer
• The ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation
• No travel required
• Standard start time: 6:30AM (negotiable)
• Must be able to navigate manufacturing environment, comfortable around heavy machinery, tools, etc.
• Must be able to wear Personal Protective Equipment, (i.e. safety glasses, bump caps, hearing protection, etc.)

EXPECTED COMPENSATION

$75,000 - $135,000/annual salary + premium benefits  

Pay offered may vary depending on multiple individualized factors, including market location, job classification, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if a candidate receives an offer of employment.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

GILLIG is committed to providing equal opportunities to all employees and applicants for employment. We are committed to creating an inclusive and diverse workplace that values and respects the unique talents, experiences, and perspectives of our employees and the people we serve. As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, pregnancy, gender identity or any other characteristic protected by law.

GILLIG is an equal employment opportunity and affirmative action employer.