IT Application Sr Analyst

BASIC FUNCTION

Administer and monitor the environment, safety & health (EHS) and ESG applications. This individual performs multiple operational and project tasks such as annual upgrades, application testing, application configuration, application training and provides post-implementation support. The position interacts with global leaders and end-users on daily basis.

PRINCIPAL FUNCTIONAL RESPONSIBILITIES

• Serves as a technical resource providing expertise and guidance to the EHS leaders and end-users on the EHS compliance tools.
• Provides first and second level application support for the business users.
• Resolves problem and incident tickets based per SLA (Service Level Agreement) criteria; manage and maintain the VelocityEHS environment.
• Application support and administration includes gathering requirements, configuration changes, and testing in multiple environments – Development, Stage and Production in collaboration with business stakeholders.
• Performs troubleshooting, investigation and resolution of issues affecting performance of the application.
• Ensures issues are resolved and / or escalated on a timely manner.
• Support vendor and system relationships with Customer Care Team.
• Performs periodic maintenance activities for the applications (e.g. user ids, password changes, disaster recovery testing, change management, server patching, etc.)
• Participates in continuous process improvement, implements changes under documented revision control.
• Coordinate and provide EHS system training efforts for multiple business platforms and business units, including coordinating with other trainers, content review/development, user tracking, administration of training systems.
• Performs the agreed-on action plans / tasks to achieve individual metrics and contribute to the achievement of the team goals.
• Publish and maintain internal training and reference tools.
• Apply project management skills when it is applicable.

EDUCATION / LANGUAGE

• Bachelor’s degree in Environment, Health and Safety, Information Technology, Computer Science or related area.
• Fluent in written and spoken English

REQUIRED SKILLS

• Results oriented
• Strong communication skills
• Problem-solving skills
• Organizational skills
• Networking
• Collaborative
• Partnership
• Delivery focus
• Effective conflict resolution
• Global experience

REQUIRED EXPERIENCE

• Knowledge in EHS programs (e.g. Safety metrics, Ergonomics, ESG, Safety and ESG reporting, etc)
• Proficiency in relevant software related to EHS, ESG.
• 3 – 5 years of experience