Full-Time
Business Relationship Manager
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Posted on 4/23/2024
Energy storage solutions for sustainable grid
Mid, Senior
San Francisco, CA, USA + 1 more
- Experience with supporting Customer LifeCycle processes
- Experience with SalesForce CRM and Install Base Systems
- Experience with Project Systems
- Project/program management and delivery required
- Digital Transformation experience for a large global company
- Bachelor's degree from an accredited college or university preferably in an Engineering or IT discipline and 5 years of progressive experience in the administration and management of project management information systems
- Project Management Professional (PMP)
- Excellent interpersonal and communication skills
- Strong analytical, planning, and organizational skills
- Ability to work with others in a positive and collaborative manner
- Excellent oral and written communication skills
- Working knowledge of applicable software programs
- Provide subject matter expertise on Customer LifeCycle processes and/or CRM Information Systems (Lead, Quoting, Contracting and Install Base)
- Support the configuration and management of SalesForce and CRM tools and systems
- Support the reporting of Customer Projects milestones and Integrations with ERP
- Facilitate and determine business requirements and objectives by analyzing business processes, reviewing artifacts, and leading focused requirements workshops
- Building relationships with all appropriate stakeholders and key leads in various areas to ensure overall project success
- Design solutions to meet business team requirements through requirement analysis, development of business rules, development of business process diagrams, development of use cases, and drafting of specifications
- Leverage personal and collective team subject matter expertise to drive best practice-based solutions
- Contribute to the development of test cases, training materials, and other content required
- Mentor, coach, and train a team of business relationship managers
- Assess talent (Internal and External) and provide feedback to management
- Partner with DevOps team to build integrations and extensions as needed
- Maintain the Functional Solution Architecture for Project Management Information Systems
- Develop engagement-specific approaches to Training and Organizational Change Management
Fluence, a global leader in energy storage, is a compelling place to work, as it stands at the forefront of sustainable energy solutions. The company's development of an integrated ecosystem of products and services, including AI-enabled SaaS through the Fluence IQ Platform, enables employees to engage directly with cutting-edge technologies that enhance the resilience and sustainability of the electric grid. Fluence's dedication to rapid and cost-effective deployment of its Technology Stack further highlights its role in advancing global renewable energy infrastructure.
Company Stage
Series C
Total Funding
$250M
Headquarters
Arlington, Virginia
Founded
2018