Full-Time

Vice President

Client Service

Confirmed live in the last 24 hours

BlackRock

BlackRock

Data & Analytics
Fintech
Financial Services

Compensation Overview

$125k - $173.5kAnnually

+ Annual Discretionary Bonus

Senior

Company Historically Provides H1B Sponsorship

San Francisco, CA, USA + 3 more

More locations: Princeton, NJ, USA | New York, NY, USA | Atlanta, GA, USA

Requires onsite presence in New York, Atlanta, Princeton, and San Francisco for four days per week.

Category
Customer Success Management
Sales & Account Management
Requirements
  • 5-7 years in a Client facing role
  • Fluent professional English verbal and written skills
  • Proven client management skills and service philosophy
  • Proven people manager skills and ability to influence people to buy-in to team strategy
  • Ability to understand complex investment portfolios and experience with associated operating models
  • Experience in contributing to, and delivery of, client RFP pitch materials and presentations
  • Strong understanding of the key operational activities required to support large, sophisticated clients
  • Problem solver who seeks to innovate and design solutions
  • Naturally exudes emotional ownership for client needs
  • Confidence to form and deliver a clear opinion and articulation of your rationale
  • Excellent communication skills and team-approach mindset
  • Operates effectively under pressure and working to tight deadlines
  • Proficiency in independently prioritizing own work
  • Appreciation for importance of process to manage risk
  • A quick and curious learner who seeks to improve themselves and those around them
  • Understanding of the Regulatory landscape and how it affects our clients
Responsibilities
  • As a VP in a CSO Role, you will be accountable for client servicing, work closely with the Client Experience Management Team and Relationship Managers. You will also work closely with internal stakeholders such as Portfolio Managers, Strategists, Client Implementation Managers, Client Contracting, and operational teams across the firm.
  • Implement and drive the CX strategy for your assigned client segment
  • Create scale in training, build culture and drive career development within your team
  • Establish a trusting relationship with complex clients and build a deep understanding of their organization and investment solution
  • Leverage your deep client knowledge to understand how BlackRock can continuously improve its service proposition for complex clients
  • Lead the design and documentation of a servicing standard that meets each client’s needs. Deliver a dedicated service experience that exceeds this standard through proactive engagement.
  • Partner with Client Implementation team members to onboard and manage ongoing change to your complex mandates.
  • Partner with colleagues and functions across BlackRock to innovate and develop new technology and operational processes that continue to improve your clients’ servicing experience
  • Own and evolve the core operational service offering in partnership with Relationship Managers, operational groups across the firm, and third-party providers
  • Contribute to client RFP pitches and new business opportunities in your capacity of CSO, being a role model for BlackRock’s vision for delivering superior Client Experience

Company Stage

IPO

Total Funding

$72.8B

Headquarters

New York City, New York

Founded

1988

Simplify Jobs

Simplify's Take

What believers are saying

  • RWA tokenization could lead to significant growth in investment opportunities.
  • Blockchain partnerships may enhance BlackRock's technological edge in asset management.
  • Focus on sustainable investments aligns with global environmental trends.

What critics are saying

  • Backlash from Bitcoin enthusiasts may harm BlackRock's reputation in the crypto community.
  • Lawsuit for anticompetitive practices could lead to legal and financial challenges.
  • Blockchain industry volatility poses risks to BlackRock's new partnerships.

What makes BlackRock unique

  • BlackRock's RWA tokenization snowball opens new investment opportunities in real-world assets.
  • Partnership with Aptos Labs enhances BlackRock's digital asset management capabilities.
  • Involvement in ICEYE's funding aligns with sustainable investment trends.

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