Primary Responsibilities

• The Transport Network Team is responsible for monitoring events and incidents that affect Network Transport and service health across the Enterprise, documenting outage information including actions taken to respond to incidents, and resolve or escalate any outage.

• The Current Operations Watch team monitors multiple Transport solutions (WLAN, LAN, and WAN) which are critical to the functionality of our users’ ability to perform their mission on a daily basis.

• Excellent verbal and written communication skills are a must.

• Utilize internal systems to report incidents to leadership.

• Create trouble tickets for incidents and events observed through monitoring tools or customer reports.

• Performs initial assessment and triage on the criticality and impact of events and engages the appropriate processes and personnel if escalation outside OC is required.

• Facilitates escalation to higher tiers as required.

• Interact with outside vendors and specialist WAN/BAN teams to resolve WAN events and incidents

• Ability to leverage knowledge of Vendor products used in the environment

• Provides support to Site Operations and other external organizations through the use of problem resolution skills and independent decision making.

• Maintains timely (5 minutes or less) response to network infrastructure warning, critical and fatal event alert notices. 

• Ensures the Critical Situation Manager is apprised of all details regarding any significant events or incidents.

Basic Qualifications

• Requires 1-2 years of prior relevant experience or training

• US Citizen and DoD Secret Clearance

• Minimum of DoD 8570.01 IAT Level II Certification required prior to onboarding: CompTIA Security+ CE, Cisco CCNA Security, ISC2 SSCP, GSEC, GICSP, or CYSA+ (See DoD 8570.01-M Appendix 3 for valid certifications)

• Familiarity with ITIL best practices (ITIL Foundations)

• Knowledgeable on tools used in an Enterprise organization that aids in Event Management; Incident Management and performance Management including experience with SNMP-based network monitoring tools

• Worked in a DOD environment and understands customer communication

• Experience in a data center environment

• Familiarity with Network WAN and LAN Transport technologies, including MPLS, Routing Protocols, Cisco IOS and IOS XE, VLANs, VoIP, Subnet addressing, and switching protocols along with general troubleshooting concepts

• Performs well under pressure and ability to calm end users

• Hands-on Experience in working with DoD networks, including NIPR and SIPR

• Willing to perform shift work

Schedule: Wednesday – Friday every other Saturday 1700 to 0500 EDT

Preferred Qualifications

• Prior military experience a plus; USMC or USN IT experience preferred

• Experience working with networking technologies and data centers

• Exceptional communication abilities, both verbal and written, including long-form business writing on complex topics

• An entrepreneurial spirit with the ability to drive innovation independently; have a passion to improve at every opportunity

• Ability to define program goals and roadmaps based on customer needs and strategic direction, and ensure that committed projects are delivered on schedule by the relevant team members

• Ability to work in a matrix organization with other teams to resolve issues and communicate status effectively to peers, subordinates and program leadership

• Motivated self-starter with strong written and verbal communication skills, and the ability to create complex technical reports on analytic findings

SMIT-NMCI

Typical hourly range for position: $25.00/hour - $30.00/hour. Salary to be determined by applicant’s education, experience, knowledge, skills and abilities, internal equity, market data, and contractual requirements.