Full-Time

Ophthalmic Technician

Burlington

Posted on 11/7/2025

Beth Israel Lahey Health

Beth Israel Lahey Health

10,001+ employees

Integrated health system delivering care, education

Compensation Overview

$27 - $36/hr

Burlington, MA, USA + 1 more

More locations: Belmont, MA, USA

In Person

Category
Medical, Clinical & Veterinary (2)
,
Required Skills
Customer Service
Requirements
  • Minimum high school graduate or GED, or equivalent education and experience.
  • Licensure, Certification, Registration: None required; however recommend completion of ophthalmic scribe course, ophthalmic assistant certification or ophthalmic technician certification through the Joint Commission on Allied Health Personnel in Ophthalmology, graduate of accredited optometric school or foreign graduate of medical school.
  • Skills, knowledge and abilities: All skills listed in job description. In the absence of any of these skills, demonstrates the ability to be thoroughly trained to meet organizational standards.
Responsibilities
  • Assists ophthalmologists and optometrists with eye examinations.
  • Performing various vision tests, collecting medical data, monitoring and maintaining patient flow, scribing, patient education, and assisting physicians with various procedures; as well as assisting with various administrative duties within the Ophthalmology Department.
  • Assists in chart preparation, encounter close out, telephone triage and other telephone calls, correspondence (patient, department, physician and pharmacy).
  • Monitors and maintains physicians patient flow and scribe duties.
  • Educates patients about ocular abnormalities and disease prevention.
  • Fills out proper lab forms and gathers specimens for laboratory review.
  • Performs patient pre and postop surgical instruction, including witnessing signed consent forms.
  • Performs auto-refraction.
  • Reviews all consent forms with patients prior to seeing physician and scribes as needed.
  • Incorporates Lahey Hospital Guiding Principles, Mission Statement and Goals into daily activities.
  • Complies with all Lahey Hospital and Medical Center Policies.
  • Complies with behavioral expectations of the department and Lahey Hospital and Medical Center.
  • Maintains courteous and effective interactions with colleagues and patients.
  • Meets and exceeds the needs of our customers.
Beth Israel Lahey Health

Beth Israel Lahey Health

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Beth Israel Lahey Health is an integrated health system that coordinates care across hospitals, clinics, and other care settings to keep patients connected wherever they are. Its services come from doctors, nurses, technicians, social workers, and educators who work together, guided by medical research and education. The system operates by linking hospitals, primary and specialty care, and support services so patients receive seamless care with access to resources like research-informed treatment and training for staff. Unlike standalone hospitals or fragmented care providers, it combines multiple facilities and care teams into a single network to improve consistency and efficiency. The overarching goal is to improve patient outcomes and experience by delivering high-quality, coordinated care through research-backed practices and continuous education for its workforce.

Company Size

10,001+

Company Stage

N/A

Total Funding

N/A

Headquarters

Cambridge, Massachusetts

Founded

2017

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Simplify's Take

What believers are saying

  • 74% of physicians reduce after-hours work, cutting burnout and turnover costs.
  • 82% experience reduced cognitive load, boosting clinical outcomes and satisfaction.
  • Heidi's scale supports 2 million weekly consults in 110 languages globally.

What critics are saying

  • Heidi rollout displaces internal transcription staff, forcing layoffs in 3-6 months.
  • Competitors like Mass General Brigham adopt Heidi, eroding BILH retention in 12 months.
  • OCR scrutiny on AI hallucinations triggers HIPAA fines and tool decommissioning in 12-24 months.

What makes Beth Israel Lahey Health unique

  • BILH rolls out Heidi's ambient AI scribing to 6,000 providers across 14 hospitals.
  • Heidi achieves 89% satisfaction in note quality and 88% accuracy on complex terms.
  • 90% of trial physicians report more eye contact and presence with patients.

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