Area Clinical Service Manager

We anticipate the application window for this opening will close on - 20 Mar 2025

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Collaborates with key stakeholders to coordinate, develop and execute service strategies to achieve short- and long-term business objectives within CAS as it relates to service activities and program.  Drive execution of key CAS initiatives to achieve OU, Area and Regional level goals.  Maximize Regional personnel performance by managing, developing and motivating Regional Service Managers to deliver unsurpassed patient care, physician/AHP service and technical expertise in the hospital, and other care settings.

This position requires 25%-50% travel to customer clinics, hospitals, and offsite meetings.  While performing the duties of this job, the employee is regularly required to be independently mobile.

Strategic Thinking & Business Acumen

• Lead all area service-related activities and programs to efficiently optimize resources, deliver customer value and deliver exceptional service.

• Partners with sales team to drive key service initiatives and provide service assessments via periodic business reviews that highlight the value of Medtronic service to our customers.

• Work with area and regional leadership to align resources based on business priorities and appropriate service demands.

• Collaborate with cross functional teams: marketing, training and education, and regional field educators.

• Collaborate with sales team and additional key stakeholders to coordinate and execute strategies to achieve service-related business objectives.

• Ability to align service strategies with Medtronic’s broader business goals in the electrophysiology market.

• Understanding of market trends, competitive landscape, and customer needs to drive service innovation.

• Business Discipline:  Sales support, MPXR reports, credentialing, expense management, data privacy, warranty credits.

• Ability to stay up to date with technological advancements and disseminate knowledge across the regional team.

• Strong problem-solving skills and the ability to make data-driven decisions.

Service Leadership & People Management:

• Leads all regional service managers to execute on key goals and objectives.

• Provide ongoing feedback and coaching to regional service managers; provides regular performance reviews and implements corrective actions where necessary during regular field visits and formally during corporate mid-year and annual performance review process.

• Assist employees with goal setting, performance reviews, and individual development planning.

• Responsible for recruiting and hiring all field service team members.  Continually work to maintain a strong, diverse bench of talent for future hiring opportunities.

• Partner with education team and internal resources to coordinate the training of field personnel across the area.

• Strong focus on continuous learning and professional development.

• Ability to manage conflict resolution and foster a positive team culture. 

Required Qualifications

• Bachelor's Degree  

• Minimum of 7 years of relevant experience with 5+ years of managerial experience, or
  advanced degree with a minimum of 5 years of relevant experience with 5+ years of managerial experience

Preferred Qualifications

• Previous mapping and navigation experience

• Medtronic experience in role that interacts with CV portfolio field organization

• Knowledge of local electrophysiology customer base

• Experience in sales, marketing, training, healthcare, technical services or related areas in the medical device industry

• Training and experience with Lean Sigma principles

• Demonstrated business acumen

• Demonstrated leadership skills involving coaching and employee development

• Capable of critical/strategic thinking; ability to execute strategy

• Working knowledge of Microsoft office applications

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

Benefits & Compensation
 

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

Salary ranges for U.S (excl. PR) locations (USD):$170,000.00 - $180,000.00

The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals.

The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance,Health Savings Account,Healthcare Flexible Spending Account,Life insurance, Long-term disability leave,Dependent daycare spending account,Tuition assistance/reimbursement, andSimple Steps (global well-being program).

The following benefits and additional compensation are available to all regular employees:Incentive plans, 401(k) plan plus employer contribution and match,Short-term disability,Paid time off,Paid holidays,Employee Stock Purchase Plan,Employee Assistance Program,Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), andCapital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

Regular employees are those who are not temporary, such as interns.  Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.

Further details are available at the link below:

Medtronic benefits and compensation plans

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. 
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.