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IT Support Engineer
Confirmed live in the last 24 hours
Locations
Mountain View, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Atlassian
JIRA
Communications
Requirements
  • 5+ years providing hands on and remote IT Support, including wireless network troubleshooting, audio and video conferencing, remote collaboration tools and printer support
  • 5+ years of experience in the Information Technology Field
  • 4+ years supporting, working with, and managing the following SaaS Applications: Google Workspace, BetterCloud, JIRA, Okta, Zoom, Office 365, and Slack
  • Experience with Jamf Pro, Intune, and other MDM platforms
  • Advanced Layer 2 and Layer 3 network troubleshooting experience with Ruckus, Meraki, etc
  • Familiarity with Atlassian products and other ticketing platforms
Responsibilities
  • Providing full service internal IT Support to Confluent employees around the globe
  • Advanced troubleshooting of hardware and applications, provide technical support and problem solving
  • Communication with our users and staff to understand, identify, document and resolve problems
  • Resolve problems in a timely manner or escalate on behalf of users to IT leads or managers
  • Be well organized and highly efficient when managing your work
  • Be a documentation champion, crafting and refining processes as the organization scales
  • Help, teach, and mentor junior colleaguesBe flexible
  • We're growing and we need to continue to change to help the company grow
  • Promote and represent Confluent culture and core values in all aspects of your job duties to ensure user satisfaction
Confluent

1,001-5,000 employees

Full-scale data streaming platform
Company Overview
Confluent's mission is to create a new paradigm for real-time data streaming to help organizations set data in motion. The company builds tech-enables data manipulation tools.
Benefits
  • Best Teammates on Planet Earth - Loving your job has a lot to do with the people around you. Luckily at Confluent, you will find some of the most genuine people who make you excited to come to work each day.
  • Adjustable Working Arrangements - While most of our employees work typical business hours, we encourage everyone to partner with their manager to make a schedule that works best for them and Confluent.
  • Robust Benefits - Health and wellness is important and Confluent is proud to offer a total benefits program that ranks in the top percentile of companies similar in size to our industry in our established geographies.
  • Rest and Recharge Days - Personal time off is great but it is even better when your whole team has the day. Each quarter, teams have three recharge days where the entire team logs off and refreshes before coming back to work.
  • Weekly Lunch Spend - At Confluent, we have a weekly lunch program called “No Pay Thursday.” On Thursdays, lunch is provided by Confluent at local restaurants and grocery stores, taxes may apply for some countries.
  • Flexible Paid Time Off (PTO) - Confluent employees work really hard to meet the needs of our growing and scaling business. To make sure that we don’t burn out, we encourage everyone to balance their PTO in an adequate way.
Company Core Values
  • Earn Our Customers' Love
  • To Build a Great Company, Build a Great Team
  • Smart, Humble, and Empathetic
  • Be Fired up and Get It Done
  • Tasteful not Wasteful
  • One Team