Sr. Agency Operations Associate

Center 1 (19052), United States of America, McLean, Virginia

Sr. Agency Operations Associate - Loan Operations Team

Agency Finance Loan Servicing is a division of the Capital One Commercial Bank, this team supports numerous critical processes and transactions. By cultivating innovative solutions and embracing technology, this team creates an unforgettable and unparalleled experience for our associates and customers. One of the most impactful groups in the Loan Servicing team is the Loan Operations Team.  The team supports a total loan portfolio of $50BN and provides ongoing support for the life of the loan. The organization focuses on delivering scale and efficiency, mitigating operational risk, providing a smooth customer experience and enabling talented associates to excel.

Responsibilities

• Oversee daily critical loan- and investor-level loan maintenance in the loan servicing system, such as payoffs, defeasances, customer auto-debits, and investor transfers tied to ongoing loan sales and securitizations.

• Perform advanced exception system maintenance while proactively identifying control opportunities to minimize risk.

• Review and approve analysis of system exception reports and related system maintenance with a high degree of accuracy and assist associates with resolving outages.

• Monitor and approve daily Bloomberg index uploads and facilitate changes as required by the GSEs or market conditions.

• Manage payment of post-closing fees to attorneys, investors, and third parties; evaluate documentation to ensure information is complete and required signatures are included.

• Initiate, support, and enhance internal reporting and metrics tracking, including tracking project performance and remediation activity.

• Review and analyze loan documents to ensure accurate loan data and make evidence-based recommendations.

• Collaborate with the loan servicing system vendor regarding system issues, version upgrades, and modifications or enhancements.

• Lead planning, testing, and implementation of new functionality and processes aimed to streamline and/or automate manual tasks.

• Experience with Microsoft Office or Google Suite

• Serve as a subject matter expert for Loan Operations, providing excellent customer service and clearly communicating complex results to teammates, Borrowers, Investor contacts, attorneys, and internal partners.

Basic Qualifications:

• Bachelor’s Degree or Military Experience

• At least 2 years of Commercial Banking or Loan Operations experience

Preferred Qualifications:

• Bachelors Degree in Finance or Accounting 

• 3+ years of experience with McCracken Strategy

• 3+ years of experience with Government Agencies (Fannie Mae, Freddie Mac, and Ginnie Mae)

At this time, Capital One will not sponsor a new applicant for employment authorization

#CommOps

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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