Clinical Systems & Training Manager

Manager, Clinical Systems & Training

Join Our Life-Saving Team!

Are you ready to elevate your career to new heights? PHI Health is looking for dynamic, driven individuals to join our team. We are committed to providing top-tier emergency medical services with unmatched speed and efficiency, saving lives when every second counts. By supporting our mission from the ground, you will play a crucial role in orchestrating the seamless operations that keep our advanced fleet soaring and our patients safe.

With PHI Health you’ll collaborate with the best minds in the industry, driving initiatives that enhance our services and expand our reach to those who need it most. If you're passionate about making a difference and thrive on challenges, PHI Health offers an extraordinary opportunity to impact lives and develop your professional career in a meaningful way.

Who We Are:

PHI Health is the leading air ambulance provider in the United States. With an unmatched safety record and the best aviation, medical and communication specialists in the field, we set the standard in the air medical industry. We transport more than 22,000 patients each year from our more than 80 bases across the country, all while offering services and outreach education to local communities and leading healthcare systems. Our mission is simple: move communities to health while maintaining the highest standard of safety, period.

Job Summary:

Performing under the general supervision of the Director of Clinical Standards, this position provides enterprise leadership for both clinical education and administrative systems. The role oversees Clinical Academy locations, develops and evaluates initial and recurrent training curricula, and ensures compliance with all regulatory and accreditation requirements. In addition, the manager directs the utilization of clinical technology platforms while maintaining clinical manuals and administrative workflows. By integrating education, systems oversight, compliance, and project management, this position fosters professional development, drives innovation in training, and ensures alignment of clinical programs with organizational goals and priorities.

Responsibilities Include:

• Oversee the operations of Clinical Academy locations, ensuring consistent delivery of training and simulation.

• Develop and implement strategic plans for initial and recurrent training curricula.

• Ensure compliance with all regulatory and accreditation standards by overseeing the maintenance of training and administrative records for auditing and quality assurance.

• Coordinate with other departments to align training and technology programs with overall organizational goals.

• Manage budget and resources for the training department to optimize costs and effectiveness.

• Foster a culture of continuous professional development in the organization by facilitating growth opportunities for clinicians, senior staff, and trainers.

• Oversee and manage clinical technology platforms, including the Learning Management System (LMS), Quality Management System, training management systems, and digital publications.

• Drive innovation in clinical education by monitoring industry trends, applying evidence-based practices, and implementing new teaching methods and technologies.

• Advocate for funding and partnerships to support the expansion and enhancement of training and technology initiatives.

• Develop and analyze clinical informatics and data visualization tools to evaluate training effectiveness, measure quality outcomes, and drive continuous improvement.

• Lead clinical project management activities, including planning, monitoring, documentation, and reporting on standards initiatives.

• Travel as required to PHI locations to provide oversight of training delivery, simulation, and clinical evaluations, ensuring consistent standards and compliance across the enterprise.

The Successful Candidate Will Have:

• Registered Nurse, Paramedic, Respiratory Therapist or equivalent with current licensure in the state of residence.

• A minimum of three years of direct patient care experience, with transport experience highly preferred.

• At least two years of management or leadership experience in a clinical setting.

• Prior experience in clinical training and simulation is highly desirable.

• Bachelor’s degree required; advanced degree in a clinical or administrative discipline preferred.

• Excellent writing, speaking, and communication skills.

• Strong analytical skills for effective decision-making and problem-solving.

• Exceptional human relations and interpersonal skills to manage and motivate the training team.

• Proficient with Microsoft 365 business applications to handle administrative tasks efficiently.

• Demonstrated success in administration and delivery of technology-based processes and programs

• Current Basic Life Support (BLS) certificate or equivalent required.

• Specialty certification or a graduate certificate in a clinical or administrative discipline preferred.

• Certification as a Healthcare Simulation required within two years of hire.

• Demonstrated ability to develop strategic plans and manage budgets within a clinical education setting.

• Pass pre-placement drug screen, background screen, and licensure verification.

• This position is designated Safety Sensitive for purposes of the Arizona Medical Marijuana Act.

• Travel required to various PHI locations for oversite on training processes

Schedule/Location:

• 5&2

• Tempe, AZ

Compensation and Benefits:

• We offer a range of competitive pay and benefits package to keep our teams happy, healthy, and invested.

Our Core Competencies:

• Safe. We are absolute in our belief in the tenets of Destination Zero and that Zero is not only achievable, but the only acceptable outcome.

• Efficient. We are focused on outcomes that are smart and responsible by making the best use of our resources to maximize overall productivity and achieve sustainable profitability as a high performing organization. 

• Quality. We are committed to ensuring excellent organizational performance which produces sustainable and reliable outcomes.

• Service. We are dedicated to the service of our customers, our communities and each other.

Behavioral Competencies:

• Champion Customer Needs - You anticipate customer needs and exceed expectations by responding safely, promptly and courteously.

• Demonstrate Business Thinking - You demonstrate a high regard for company profitability and financial strength in our day-to-day work. You understand and reinforce with our people that a successful business and serving others go hand in hand.

• Influence Others - Embracing your role as leader, you motivate people to take action, supporting your teams as well as our organizational vision and goals.

• Cultivate the workforce - You continuously look for creative ways to engage and develop people, encouraging all to see their work as critical to the organization.

• Own the Outcome - You accept responsibility, including mistakes, and hold yourself and others accountable for safe, measurable, high-quality, timely and cost-effective results.

The PHI Health Advantage:

For more than 40 years, our company has been providing critical air medical transport services across the country. As an organization, we outfit each aircraft we fly with the most advanced technology, subject our crews to the most rigorous protocols and training and pioneer the most-forward thinking safety program in the country.

DISCLAIMER

The above Statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

PHI, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws