Full-Time
Issue Management Analyst
Servicing Operations
Confirmed live in the last 24 hours
Varo
501-1,000 employees
Digital banking with fee-free services
Compensation Overview
$50k - $52kAnnually
Entry
Salt Lake City, UT, USA
Hybrid position requiring in-office presence.
- Experience working in a fast-paced, rapidly changing environment with the ability to build and maintain relationships with people at all levels of the organization
- Proficient in Google Suite, Jira, and other servicing tools
- Willing to work weekends and occasionally some late evenings/early mornings on an ad-hoc basis
- Strong time management skills with the ability to work independently
- Provide issue management for a constantly expanding line of consumer products and services
- Create, manage, and maintain daily / weekly / monthly reporting of issues reported by customers and employees and identify areas to improve existing processes
- Document and distribute customer remediation guidance and consultation for customer-facing employees and manage lines of communication between Operations, Product, and Engineering
- Consult with business lines on potential findings; assist with determining risk and priority level of identified issues
- Manage customer-facing event notifications and Issue Management Jira dashboards
Varo Money provides digital banking services aimed at individuals looking for accessible and affordable banking options. The company offers a fee-free banking experience, which sets it apart from traditional banks that often impose various fees. Customers can benefit from services such as receiving their paychecks up to two days early through direct deposit, cash advances of up to $500 without interest, and a credit-building service that has helped users increase their credit scores by an average of 40 points in three months. Varo is an independent bank with its own banking charter, ensuring that all deposits are FDIC-insured up to $250,000. The goal of Varo is to create a more inclusive banking environment that prioritizes customer needs and financial well-being.
Company Stage
N/A
Total Funding
$1B
Headquarters
San Francisco, California
Founded
2015
6 month growth
↓ -2%1 year growth
↓ -6%2 year growth
↓ -12%
Simplify's Take
What believers are saying
- Varo's inclusion in Inc.'s 2023 Best in Business list for the third consecutive year highlights its strong reputation and industry recognition.
- The introduction of the 'Varo to Anyone' P2P feature positions Varo as a competitive alternative to popular services like Venmo and Cash App.
- Varo's credit-building service, which has shown to increase credit scores by an average of 40 points in three months, offers significant long-term financial benefits for customers.
What critics are saying
- The competitive fintech landscape, with major players like Chime and traditional banks entering the digital space, could challenge Varo's market share.
- Rapid expansion and the introduction of new features may strain Varo's operational capabilities and customer service.
What makes Varo unique
- Varo's fee-free banking model sets it apart from traditional banks that often charge various fees, making it a more attractive option for cost-conscious consumers.
- The early payday feature, allowing customers to receive their paychecks up to two days early, provides a significant advantage for those living paycheck-to-paycheck.
- Varo's independent banking charter and FDIC insurance up to $250,000 ensure a high level of security and trust for its customers.
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