Customer Development Manager

Are you looking for an opportunity to turn your ambition and your people skills into a rewarding career with an industry leader? Join our team at American Tire Distributors! As the nation's premier tire distributor, ATD’s coast-to-coast distribution network provides approximately 80,000 customers across the U.S. and Canada with rapid and frequent delivery of high quality tires, custom wheels and shop supplies. 

Position Description: 

The Customer Development Manager, Auto Dealer, reporting to the Director of Sales, Auto Dealer, is a vital member of our award-winning Sales Organization, focused on driving new business growth within assigned accounts. This role offers the unique opportunity to leverage cutting-edge digital tools and advanced analytics applications developed by our insightful team. These tools enable deep analysis of dealership operations, from optimizing product stocking to recommending pricing strategies and identifying ideal candidates for promotional offers. Backed by extensive data analytics, the Customer Development Manager will elevate their sales career by delivering impactful financial opportunities to dealerships and achieving territory sales goals.

KEY RESPONSIBILITIES

• Achieve sales and productivity goals within the assigned territory.

• Build and maintain relationships with tire manufacturer representatives within the territory.

• Develop new business opportunities by collaborating with OEM field contacts.

• Enhance tire retailing capabilities of assigned car dealership accounts.

• Formulate account strategies to drive revenue growth and meet monthly sales and business plan objectives within assigned region.

• Gather business intelligence and share insights with field partners and support center teams.

• Maintain accurate and timely records of key contacts and field activities via CRM tool.

• Maximize sales opportunities through personal visits and occasional telephone calls.

• Provide strategic insights to car dealerships and create customized business solutions that directly impact the customer’s bottom line.

• Resolve customer relations issues related to account activities.

• Understand and communicate relevant programs available to accounts.

COMPETENCIES

Account/Client Management - The ability and skill to manage clients and accounts to the mutual benefit of the account client and own organization including the proficient use of contact management systems, Contract tracking software, CPU Tracker Software CPU Tracker, CRM Software
Action-Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Balances Stakeholders - Anticipating and balancing the needs of multiple stakeholders.
Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Customer & Market Analysis - The ability and skill to analyze and research customer and market conditions and facts in order to develop a full and comprehensive understanding of the customer and its market to enable maximum returns.
Customer-Focused Approach - Keeps customer at center of sale~Collaborates with customers~Elevates partner insights~Uses common terminology
Decision Quality - Making good and timely decisions that keep the organization moving forward.
Expands the Service - Prioritizes time effectively~Develops a long-term strategy~Identifies cross-sell/up-sell business opportunities~Communicates product/service advances~Improves channel management
Initiates Compelling Sales Conversations - Provides context for conversations~Proposes mutually valuable agenda~Leverages pre-call prep for partnerships~Confirms client understanding~Leverages pre-call prep~Adds value through perspective
Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
Navigates Customer Challenges - Listens nondefensively to angry/upset customers~Defuses customer tension~Explains and addresses customer issues~Offers appropriate goodwill gestures~Keeps promises made to the customer~Prepares for commonly encountered customer challenges~Assists multiple customers simultaneously
Nimble Learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
Planning & Organizing - Ability to plan, organize, prioritize and oversee activities to efficiently meet objectives.
Plans & Aligns  - Planning and prioritizing work to meet commitments aligned with organizational goals.
Strengthens Customer Connections - Connects on a personal level~Demonstrates a willingness to help customers~Chooses customer-focused words and phrases~Acknowledges what the customer says~Affirms the customer's choices~Appreciates what the customer does~Assures the customer of the organization's commitment~Transitions a customer to another service provider~Avoids technical or industry-specific jargon
Understands Customer Needs - Understands customer context~Uncovers customer Key Performance Indicators~Articulates customer objectives~Adds value to partnerships

QUALIFICATIONS
Education (Preferred)
• High School or GED degree

Work Experience
• Minimum of 2 years of related experience preferred

SKILLS

• Account/Client Management
• Being Resilient
• Builds Networks
• Business Insights
• Collaboration
• Customer & Market Analysis
• Customer-Focused
• Customer-Focused Approach
• Drives Results
• Expands the Service
• Initiates Compelling Sales Conversations
• Instills Trust
• Interpersonal Savvy
• Navigates Customer Challenges
• Nimble Learning
• Persuades
• Planning & Organizing
• Plans & Aligns
• Situational Adaptability
• Strengthens Customer Connections
• Understands Customer Needs

Build a challenging and rewarding career with us!

American Tire Distributors is an Equal Opportunity Employer and Drug Free Workplace

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