Operations Manager

Job Description

• Oversee day-to-day operations across all areas of the hotel, including Front Office, Reservations, Night Audit, Housekeeping to ensure that standards are maintained in these areas.
• Lead and mentor FO team to achieve business goals and uphold service excellence.
• Collaborate closely with the General Manager to implement strategies for revenue growth and cost control.
• Ensure compliance with company policies, industry standards, and regulatory requirements.
• Deliver exceptional customer experiences by maintaining high standards of quality, service, and cleanliness.
• Monitor and manage budgets, stock, and operational expenses.
• Act as a leader during peak service times, ensuring smooth and efficient operations.
• A proactive approach to problem-solving and decision-making under pressure.

Qualifications

• Previous leadership experience in a hotel – a strong focus and passion for hotel operations
• Good interpersonal skills with ability to communicate with all types of guests and of team members 
• Confident and articulate communicator, negotiator, and relationship builder
• Flexible and able to embrace and respond effectively to change
• Available to work within a rotating roster, including weekends, holidays and nights
• Strong working knowledge of Opera/ Opera Cloud, Microsoft Outlook and Microsoft Office
• Guest obsessed focus with the ability to flex in a fast paced and ever changing environment
• Leadership qualities, with the ability to extend yourself to assisting your colleagues where needed, maintaining high levels of communication with other departments
• Hold a valid Responsible Service of Alcohol certificate
• A proactive approach to problem-solving and decision-making under pressure.
• Sound knowledge of hospitality operations, financial management, and compliance.

Additional Information

What is in it for you:

• ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation and Food & Beverage
• Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun