Product Analysis Specialist

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been at since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Role Overview

Coupang is looking for a Product Analysis Specialist to join our Search and Discovery (“S&D”) team.

As a Product analysis specialist, you will act as the “customer in the room”, working directly with Senior leaders, Product Managers, Data Analysts, and Engineers located on the West Coast. (Mountain View, CA, or Seattle, WA). You will frequently collaborate with the S&D team members in the Asia time zone. Your primary responsibility will be to understand the customer’s intent behind a specific search query and leverage data-driven analysis to identify trends, measure performance, and provide actionable insights that drive continuous improvement in search technology. For example, you might analyze search query data to identify common patterns and user behaviors, then use these insights to recommend changes that enhance search accuracy and relevance.

The ideal candidate is an experienced analyst with demonstrated proficiency in both Korean and English languages, with strong executive communication skills. The candidate should be a fast learner, working with minimal guidance, exercising sound judgement in a fast paced and goal-oriented environment. Strong prioritization and attention to detail are essential for managing complex tasks autonomously. They will proactively provide data-backed insights to stakeholders, ensuring the timely and successful project delivery.

What You Will Do

• Analyze search result to understand the customer intent, considering semantic and cultural context and suggest ways to express to improve item discovery
• Find, document, and track numerous search defects (a case that search result does not satisfy customer intent) quickly
• Analyze large scale data to suggest actionable insights for performance improvement
• Design and develop core business metrics
• Communicate findings to senior leaders and evangelize data-driven business decision

Basic Qualifications

• Strong data-driven problem solving skills with focus on understanding the root causes     
• Bachelor’s degree in mathematics, statistics, computer science, or a related field
• 2+ years of professional work experience in product analysis or quantitative data analysis
• Strong written and verbal communications in both English and Korean languages
• Proficiency in Microsoft Excel
• Proficiency in writing queries via SQL
• Experience with Microsoft Office Suite applications and Google Workspace
• Capacity to work with different international time zones

Preferred Qualifications

• Proven track record of establishing mechanisms to streamline processes and establish structure. 
• Good understanding about how search system works
• Basic to Intermediate language ability in Traditional Chinese

Pay & Benefits

Our compensation reflects the cost of labor across several US geographic markets. At Coupang, your base pay is one part of your total compensation.

The base pay for this position ranges from $88,000/year in our lowest geographic market to $190,000/year in our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.

General Description of All Benefits

• Medical/Dental/Vision/Life, AD&D insurance
• Flexible Spending Accounts (FSA) & Health Savings Account (HSA)
• Long-term/Short-term Disability
• Employee Assistance Program (EAP) program
• 401K Plan with Company Match
• 18-21 days of the Paid Time Off (PTO) a year based on the tenure
• 12 Public Holidays
• Paid Parental leave
• Pre-tax commuter benefits
• MTV - [Free] Electric Car Charging Station

General Description of Other Compensation

“Other Compensation” includes, but is not limited to bonuses, equity, or other forms of compensation that would be offered to the hired applicant in addition to their established salary range or wage scale.

Coupang is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race (including traits historically associated with race, including but not limited to hair texture and protective hair styles), color, religion, religious creed (including religious dress and grooming practices), sex or gender (including pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, childbirth or breastfeeding), gender identity, gender expression, sexual orientation, ,ancestry, national origin (including language use restrictions), age (40 and over), physical or mental disability, medical condition, genetic information, HIV/AIDS or Hepatitis C status, family status (including but not limited to marital or domestic partnership status), military or veteran status, use of a trained dog guide or service animal, political activities or affiliations, ancestry, citizenship, family and medical leave status, status as a victim of any violent crime, or any other characteristic or class protected by the laws or regulations in the locations where we operate.

If you need assistance and/or a reasonable accommodation in the application of recruiting process due to a disability, please contact us at [email protected].

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