Sprinklr is a unified customer experience management (Unified-CXM) platform for modern enterprises with employees around the world helping valuable brands make their customers happier.
Learn more about our culture and how we make our employees happier through The Sprinklr Way.
Reports to: Global Director of Credit and Collections
Job Description: A/R Credit Collections Representative will be mainly responsible for collections from our customers. This includes calling clients directly and troubleshooting any issues that may arise. The A/R Credit Collections Representative must be at minimum Bilingual - Written & Spoken skills (English and Korean) as their primary responsibilities will be collections in the US and APAC.
The person will harmonize with our Sales Team to understand the nature of the contracts and to efficiently set permanent communications channels with our clients’ Accounts Payable teams.
What Are Your Responsibilities!
- Pro-actively ensuring cash collection on due dates.
- Work with clients on various inquiries, while tracking down outstanding debt.
- Allocate cash receipts, balancing customer accounts.
- Prepare aging reports and calculate Bad Debt accrual according to company policies.
- Track withholding of taxes.
Who You Are & What Makes You Qualified!
- Track record of delivery within Collections.
- Shown experience with leading multiple currencies in various countries.
- High level of communication with a keen eye for detail.
- Takes pride in work and has the ability to prioritize.
- Develops rapport quickly and is an outstanding partner.
- Takes accountability for their work and is always looking to improve.
- Bilingual-English and Korean - Written & Spoken skills
You know You’re Successful if….
- The aging and DSO are reduced and kept low.
- Cash collection Dollar targets are met.
- Clients will systematically call/email to advise of payment.
- Month-end close activities performed accurately and timely.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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#SprinklrLife
Why you’ll love Sprinklr: We’re committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter. At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care. For full-time employees, we offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum benefits, Lifemart discounts, and paid time off to invest in learning and career development.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage and listen to customers around the world. At Sprinklr, we have many of the world’s largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people:At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgement-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by filling out this form, and we will reach out to you. If you have additional questions, please contact [email protected]
