802 Delaware Avenue (18052), United States of America, Wilmington, Delaware

Network Platform Engineer (Bank Tech)

• Provide guidance, assistance, coordination and follow up on user questions, problems or malfunctions of Branch and Café networks, hardware, software and wireless equipment
• Proactively, identify and address issues utilizing provided tools
• Perform daily monitoring, updating and closing of incident tickets
• Escalate issues as needed and maintain communication with the customer, technical teams and Vendors within the established service level agreements
• Inform management of potential problems and identifies problem trends
• Create and maintain support documentation and training materials
• Implement new strategies or procedures when required
• Assist with Installs, configure and upgrade device hardware and software as needed
• Any other duties and special projects as assigned
• Excellent oral and written communication skills

• Self-motivated and able to manage multiple tasks
• Detail oriented with strong analytical skills
• Excellent team oriented and collaboration
• Ability to multi-task and switch gears to meet changing priorities and task
• Highly motivated team player with excellent communication skills, initiative, superior problem solving skills, the ability to prioritize tasks and willingness to learn and adapt
• Demonstrated working experience supporting several of the following telecommunication technologies: Routers, Switches, DNS, DHCP and Wireless technologies in medium to large enterprise environments

• High School Diploma, GED, or equivalent certification
• At least 1 year of experience in IT Systems and infrastructure
• At least 1 year of experience with TCP/IP protocols
• At least 1 year of experience with Windows or Linux operating systems and support
• At least 1 year of experience in Network Management and Monitoring Tools and Utilities
   

• Bachelor’s Degree in Computer Science, Information Systems or Engineering
• CCNA, Network+ or Security+ Certificate
• 3 + years of experience in Incident, Change, Problem and Configuration Management
• 2+ years of experience in all aspects of Network and Security
• 1+ years of experience in Fault, Capacity and Performance Management

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization).

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Illinois (Hybrid On-Site): $106,900 - $122,000 for Platform Engineer

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One’s recruiting process, please send an email to [email protected]

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).