Facebook pixel

Customer Success Manager
Updated on 3/23/2023
London, UK
Experience Level
Desired Skills
  • 2+ years of experience in customer success, project management, or account management
  • Experience with supporting and building customer relationships
  • Highly organized with the ability to update existing documentation and document new processes
  • An understanding of cyber risk management or risk management frameworksHigh-level of proficiency in the English language, both written and spoken
  • The ability to work cross-functionally with many internal groups and be a team player
  • High energy and a willingness to learn
  • Experience in Customer Success tools, such as ChurnZero or GainSight
  • Experience with a CRM, such as HubSpot or Salesforce
  • Experience in cyber risk management or risk management
  • Understanding of Cyber Security best practices
  • Basic/working knowledge of APIs
  • Experience conducting training sessions
  • An ability to speak with customers in German/French/Spanish

51-200 employees

Third-party risk & attack surface management
Company Overview
UpGuard's mission is to protect the world's data.
  • Free lunches and coffee
  • Gym reimbursement
  • Flexible work arrangements (work-from-home)
  • A 401(k) plan, health, dental, and vision benefits (US employees)
Company Core Values
  • Care about our team - Understand what matters to our employees. Give them what they need to do their best work.
  • Be excellent to each other - No games. No bullshit. We rely on our peers to improve. Be open, honest and kind.
  • Pride in what we do - Value quality and integrity in everything we do.
  • Don't #!&$ the customer - Understand customers' stated and unstated needs. Make them wildly successful.
  • Do the impossible - Be energized by difficult problems. Revel in unknowns. Ask 'Why?', but always question, 'Why not?'