Technical Product Manager

Who We Are:

At Bandwidth, your music matters when you are part of the BAND.  We celebrate differences and encourage BANDmates to be their authentic selves.  #jointheband

What We Are Looking For:

We are currently searching for a Technical Product Manager to oversee the direction and priorities for customer-facing facets of the Bandwidth API Experience including the Developer Experience (DevX), SDKs, and developer documentation. 

What You’ll Do:

• Oversee the end-to-end customer API journey, collaborating with cross-functional teams to define product strategies, features, and improvements. 
• Create the initiatives, plan, & priorities for the Bandwidth API and Developer Experience.
• Focus on the interactions related to a product and service. Encompassing the quality, functionality, design, and usability of the product.
• Advocate for unified API-first design, using OpenAPI specifications with each product team within Bandwidth before, during, and after product design.
• Oversee all the potential interactions, including through the Bandwidth APIs, a customer will have with a product through each step of the customer journey
• Work with Sales & Market Offer teams on strategic accounts acting as a technical expert on all things Bandwidth API related.
• Define metrics through user acquisition, onboarding, product adoption, conversion, and retention.
• Accountable for API product experience outcomes—even though actual product experience strategies and implementation are cross-functional.
• Drive platform improvements from ideas into solutions that can be validated with potential customers including prototyping and strategic / technology descriptions.  
• Focus on refining, through discovery, and API competitive analysis, to build solutions for One Bandwidth API strategy.
• Work closely with the Enterprise Architecture community to stay up to date with technologies and techniques that will move our business forward. 
• Establish communication channels between technical teams and customer-facing teams to ensure accurate communications are delivered at the right time.
• Ensure customers have an exceptional user experience each time they interact with the product.
• Define tools for designing new APIs, including the pipeline for generating our API reference and SDKs.

What You Need:

• 6+ years of experience working in product / software design, software architecture, or in a solutions architect role.
• Computer Science background or equivalent technical experience 
• Both a passion for and experience with consuming APIs, as well as  building and shipping API platforms for developers.. 
• Strong written and verbal communication skills, structuring ambiguous concepts clearly and from first principles

Bonus Points:

• Experience with telecommunications-involved software preferred
• A fearless, never-settle, attitude that will challenge the way we do things, and a refusal to accept the status quo. Make us even better than we are today!  

The Whole Person Promise:

At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

• 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
• All new hires receive four weeks of PTO.
• PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
• Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
• “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
• 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.