Senior Executive Administrator

Job Description

Visa Consulting and Analytics (VCA) is the consulting arm of Visa, and drives tangible, impactful results for clients. Drawing on our expertise in consulting, data analytics, digital marketing and economics, VCA solves the most strategic problems for our clients. The role provides direct administrative support to the Senior Vice President, NA Visa Consulting & Analytics as well as support to other leadership team members. This position handles details of a highly confidential and critical nature and requires a broad working knowledge of departmental and company policies and practices.

As an individual contributor, you will focus on execution, solving a range of straightforward and complex problems and analyzing possible solutions using standard procedures, with moderate guidance and supervision.

This role offers the opportunity to work in a fast-paced environment, where your contributions will directly impact the success of a growing business. As a Sr. Executive Assistant, you will be at the heart of our operations, ensuring seamless communication and organization within the team. The ideal candidate will exhibit a positive attitude, strong communication skills, and the ability to proactively manage multiple calendars, organize large team events, and serve as an overall problem solver.

Key Responsibilities

Calendar & Meeting Management:

• Proactively manage complex calendars and resolve scheduling conflicts for supported executives.
• Organize and coordinate internal and external meetings, including large team events and expanded staff meetings.
• Prepare meeting agendas, presentations, and manage shared team resources on intranet/portals.

Travel & Expense Management:

• Coordinate complex domestic and international travel, including itineraries, visas, and logistics.
• Prepare and submit expense reports using Visa’s software (SAP Concur).
• Assist with other administrative processes and expense-related tasks as needed.

Communication & Relationship Building:

• Engage effectively with client assistants and stakeholders across the organization to facilitate seamless communication.
• Build strong relationships with executives, colleagues, and members of the Executive Administrator community at Visa.
• Provide and receive constructive feedback, managing conflict resolution with professionalism.
• Draft, proofread, and address issues in communication plans or reports before they reach clients.

Project & Event Coordination:

• Support key team initiatives as a project coordinator, contributing to multidisciplinary teams and projects.
• Organize logistics for team functions, both locally and abroad.
• Propose innovative ideas and implement best practices for team collaboration and efficiency.

Confidentiality & Professionalism:

• Handle sensitive and critical matters with absolute discretion and professionalism.
• Maintain a high level of attention to detail, exercising sound judgment in all tasks.
• Exhibit a proactive, can-do attitude by taking initiative with minimal supervision.

General Administrative Support:

• Provide dedicated administrative support to the SVP as well as 3-4 senior executives, as well as general assistance to other team members.
• Discern and prioritize the nuances between various projects and client requirements.
• Participate actively in the onboarding of new team members and in ongoing departmental tasks.

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:

• 2 years relevant work experience with a Bachelor's degree; OR 5 years relevant work experience.

Preferred Qualifications:

• 3 or more years of experience supporting executives in a fast-paced and demanding work environment.
• Advanced proficiency in Microsoft Outlook, Word, Excel, PowerPoint, SharePoint, and AI tools such as CoPilot and ChatGPT.
• Demonstrated ability to multi-task, prioritize, and manage complex assignments with strong attention to detail.
• Experience with executive-level calendar management, travel coordination, and expense reporting.
• Project management skills with the ability to coordinate large team events and initiatives.
• Strong verbal and written communication skills, with the ability to interact and collaborate across diverse teams and job functions.
• High degree of professionalism, discretion, and experience handling confidential information.
• Highly organized self-starter who takes initiative and works well independently with minimal supervision.
• Ability to build relationships, understand broader organizational context, and “get things done” efficiently.
• Demonstrates strong judgment, customer service focus, and a collaborative team player mentality.
• Comfortable operating in a fluid environment where assignments and priorities can change frequently.
• Stay current with evolving technologies, leveraging available tools—including AI—to drive efficiency and continuously improve processes.