Full-Time
Orthopedic Surgical Services Coordinator
Beth Israel Lahey Health
10,001+ employees
Integrated health system delivering care, education
Compensation Overview
$24.98 - $33.62/hr
Boston, MA, USA
Hybrid
Associate's
 Administrative & Executive Assistance (1) |
|---|
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- A high school diploma or GED is required.
- Three to five years of related work experience is required.
- Advanced skills with Microsoft applications, which may include Outlook, Word, Excel, PowerPoint, or Access, and other web-based applications are required.
- Ability to make decisions guided by precedents, policies, and objectives, including decisions and recommendations affecting a department or functional area.
- Ability to address varied problems requiring analysis or interpretation using direct observation, knowledge, and skills based on general precedents.
- Ability to set goals and determine how to accomplish defined results with some guidelines and broad manager or director guidance.
- Ability to communicate clearly and effectively in written English with internal and external customers.
- Ability to comprehend and converse in English effectively with medical center staff, patients, families, and external customers.
- Full working knowledge of standard concepts, practices, procedures, and policies, with the ability to apply them in varied situations.
- Ability to provide professional, service-oriented customer service to patients, visitors, staff, and external customers, using active listening and problem-solving skills.
- Ability to remain calm in stressful situations.
- Ability to perform sedentary work, exerting up to 10 pounds of force occasionally and sitting most of the time, with occasional walking and standing.
- Influenza vaccination is required as a condition of employment.
- Provide support for leadership positions and a division or department by leading and coordinating administrative work, projects, and staff.
- Perform administrative functions requiring in-depth knowledge of departmental programs, operations, services, and hospital policies and procedures.
- Screen telephone calls and access for high-level positions, determine which individuals need face-to-face meetings, refer matters to other managers when appropriate, and resolve situations when possible.
- Schedule and prepare diverse and complex appointments, meetings, and travel arrangements.
- Oversee planning and preparation for committees, distribute minutes, and prepare agendas, materials, and committee work.
- Plan, coordinate, and make recommendations for high-profile departmental programs and events.
- Independently compose and edit complex and sensitive correspondence, reports, and documents for manager approval.
- Compile, analyze, and summarize data from multiple sources to create detailed complex documents, reports, and high-level presentations.
- Act as a team leader for small projects or work groups, create a collaborative work environment, and improve workflows.
- An Associate's degree is preferred.
Beth Israel Lahey Health is an integrated health system that coordinates care across hospitals, clinics, and other care settings to keep patients connected wherever they are. Its services come from doctors, nurses, technicians, social workers, and educators who work together, guided by medical research and education. The system operates by linking hospitals, primary and specialty care, and support services so patients receive seamless care with access to resources like research-informed treatment and training for staff. Unlike standalone hospitals or fragmented care providers, it combines multiple facilities and care teams into a single network to improve consistency and efficiency. The overarching goal is to improve patient outcomes and experience by delivering high-quality, coordinated care through research-backed practices and continuous education for its workforce.
Company Size
10,001+
Company Stage
N/A
Total Funding
N/A
Headquarters
Cambridge, Massachusetts
Founded
2017
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Simplify's Take
What believers are saying
- BILH posted a $93 million operating gain in 2025 after four loss-making years.
- First-quarter 2026 operating income hit $60.2 million, reversing last year's loss.
- Heidi's pilot cut after-hours work for 74% of users and lifted patient presence.
What critics are saying
- Kevin Tabb exits by 2027, forcing a national CEO search during expansion.
- Massachusetts AG price caps and annual monitoring constrain pricing through 2025.
- 2025 RICO litigation against drug and pharmacy giants ties BILH to costly court fights.
What makes Beth Israel Lahey Health unique
- BILH spans 14 hospitals and 39,000 employees, combining academic and community care.
- BILH’s 2026 Heidi rollout standardizes ambient AI scribing across all physicians.
- BILH is shifting 64% of care outside Boston and Burlington, deepening local access.
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Benefits
Mental Health Support
Company News
Beth Israel Lahey Health is rolling out Heidi's ambient AI scribing tool to all its physicians following a successful trial across its facilities. The health system, which serves over 6,000 providers across 14 hospitals and 175 primary care practices, prioritises addressing physician burnout, with nearly half of US physicians reporting burnout. During a six-month trial offering Heidi to 1,000 providers, the majority adopted the technology. Survey results showed 89% were satisfied with note quality, 90% felt more present with patients, 74% reduced after-hours work time, and 82% experienced reduced cognitive load during visits. The implementation demonstrates how ambient AI can deliver immediate relief to physicians whilst benefiting patients and the healthcare system. Heidi supports over 2 million consultations weekly globally and has raised $96.6 million from investors including Point72 Private Investments and Blackbird.