Client Support Manager
Confirmed live in the last 24 hours
Goodleap

501-1,000 employees

Sustainable home upgrades financing and marketplace
Company Overview
GoodLeap is a leader in the sustainable home solutions marketplace, providing a unique platform that offers a diverse range of eco-friendly products and services, from solar panels to energy-efficient windows. The company's culture is deeply rooted in environmental stewardship and fostering lasting relationships with partners and customers, which is reflected in their commitment to delivering cutting-edge technology that promotes sustainable living. Their competitive advantage lies in their proprietary point-of-sale technology that simplifies the purchasing process, offering flexible payment options that make sustainable home upgrades more accessible and affordable for millions of homeowners.
Consumer Goods

Company Stage

Private

Total Funding

$1.6B

Founded

2003

Headquarters

Roseville, California

Growth & Insights
Headcount

6 month growth

6%

1 year growth

21%

2 year growth

37%
Locations
Roseville, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
CategoriesNew
Customer Success & Support
Customer Experience
Customer Support
Requirements
  • Ability to multitask
  • Work independently
  • Effectively interact with high profile partners
  • Superior organizational skills
  • Exceptional verbal and written skills
  • Solar knowledge preferred
  • Bilingual in Spanish preferred
Responsibilities
  • Provide our customers with world-class customer service
  • Be a supportive and collaborative partner our installers can rely on
  • Strategically partner with installers on ways to improve the customer experience
  • Help resolve any questions or concerns our existing customers may have
  • Communicate with installers regarding past, present and future projects
  • Effectively manage a pipeline of projects to completion
  • Conduct monthly partner due diligence checks
  • Analyze data and spot trends
  • Conduct collaborative investigations into possible fraudulent or suspicious activities