Full-Time

Customer Experience Associate

Posted on 5/20/2024

STORD

STORD

201-500 employees

Offers port-to-porch logistics and software

Industrial & Manufacturing
Data & Analytics

Entry

North Haven, CT, USA

Required Skills
Communications
Zendesk
Salesforce
Customer Service
Requirements
  • 1-2 years of experience in customer service or a similar role
  • Strong on-site communication and interpersonal skills
  • Capable of managing, prioritizing, and physically navigating tasks in a fast-paced setting
  • Proactive problem-solving skills with a detail-oriented mindset
  • Knowledge of Zendesk, Salesforce, or similar customer support platforms
Responsibilities
  • Serve as the primary point of contact for customer interactions
  • Tackle tier one issues such as requests for order prioritization, cancellations, and inventory checks
  • Proactively address customer issues while on-site
  • Work closely with the operations team to resolve routine customer requests and issues
  • Identify and escalate complex issues to client-assigned Customer Experience Specialists

Stord provides port-to-porch logistics and integrated software, offering omnichannel warehousing and fulfillment solutions for DTC and B2B companies across various industries. Their technology stack includes OMS, WMS, and cloud supply chain integrations, empowering brands to optimize operations and enhance customer experience.

Company Stage

Series D

Total Funding

$325.2M

Headquarters

Atlanta, Georgia

Founded

2015

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

-6%

Benefits

Flexible PTO - Take the time you need when you need it. Because you’re at your best when you rest, relax, and recharge.

Mental Health Support - We give you access to free and confidential support. Because mental health is just as important as physical health.

Paid Parental Leave - No matter how you become a parent (birth, adoption, foster care placement), you’ll get up to 6 weeks of paid bonding time.

Health and Life Insurance - We provide medical, dental, vision, life and short-term disability insurance to support you and your family.

Wellness Reimbursement - You’ll get up to $50 a month to invest in your health and fitness. Gym memberships, wellness apps – whatever keeps you moving!

INACTIVE