Service Operations Director

Description

This executive leadership role leads all aspects of service operations for the Metal and Atomic Layer Deposition Service Business Unit (SBU) supporting the after-market business for Applied materials leadership product group. The leader engages cross-functionally to deliver world class services to Applied Materials’ customers in the semiconductor industry. This is an entrepreneurial high growth business opportunity within the Applied Global Services Business Unit

Key Responsibilities

• Responsible for all aspects of operations performance of the MDP/ALD SBU including but not limited to supply, logistics, quality, I&W, cost metrics/kpi’s tracking, delivery to plan and continuous improvement​
• Ownership and management of service quality to meet operating plan commitments and drive continuous improvement strategy and execution (contract execution, NCs etc....)​
• Partners with service product management, the product business and other functions to develop supporting operations/supply chain strategy (S&OP) & operating plans.​
• Ownership and management of cost of goods sold to meet operating plan commitments and drive continuous improvement strategy and execution (Quality, Productivity, Cost Avoidance, Volume Leverage etc...)​
• Supports development of business requirements and drives enterprise system improvement to support business needs. (QMS, OTC, MES etc….) ​
• Supports selection, development and maintenance of Ops/SC partner and vendor ecosystem
• Oversees and matrix influences all functions and partners to deliver to operations and supply chain KPIs supporting operating plan​
• Builds strong teams and cross-functional engagement across multiple geographies & external partners including FSO, OCE, BU Ops, WWOPs, Sales, Marketing, R&D, Finance, Legal etc…
• Communicates operations & supply chain progress /execution to senior executives and stakeholders

Desired Skills, Competencies & Experience

• Technical degree with minimum 15+ years of relevant experience and 10+ years of management experience. Component or film-based ops experience servicing semiconductor markets a plus.
• Extremely proactive and strong leadership by example, can lead/manage through ambiguity
• Strong operations experience with a performance-based track record, productivity leadership experience a plus.
• Strong engineering (industrial engineering preference), quality systems, program management background i.e. PMI, Lean, Six Sigma
• Customer focused - Strong business acumen with previous engineering experience
• Highly respected technical and operations focused leader
• Experience with production line or manufacturing environment processes
• Positive can-do hands-on entrepreneurial attitude that builds support for operational needs
• Strong communication skills and interpersonal presence that extends confidence and humility
• Experience building and delivering senior executive level presentations
• Ability to effectively manage and deliver to multiple KPIs
• Critical thinking and ability to influence and communicate effectively with multiple internal stakeholders (engineering, finance, quality, strategy, management)
• Excellent time management and project management skills 

Qualifications

Education:

Bachelor's Degree

Skills:

Certifications:

Languages:

Years of Experience:

10 - 15 Years

Work Experience:

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 20% of the Time

Relocation Eligible:

Yes

U.S. Salary Range:

$180,500.00 - $248,500.00

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.