Simplify Logo

Full-Time

Customer Success Manager

Confirmed live in the last 24 hours

Noibu

Noibu

51-200 employees

Automated eCommerce error detection and resolution

Consumer Software

Mid, Senior

Ottawa, ON, Canada

Category
Customer Education & Training
Customer Success & Support
Customer Success Management
Strategic Account Management
Sales & Account Management
Required Skills
Communications
Requirements
  • Prior experience in account management or customer success
  • Consulting mindset with critical thinking and problem-solving skills
  • Ownership mentality
  • Excellent communication skills
  • High emotional intelligence
  • Experience in e-commerce or high-growth startup is a plus
Responsibilities
  • Deliver value and customer success through all stages of the customer lifecycle
  • Proactively engage customers to support and drive adoption and usage of the platform
  • Perform monthly/quarterly ROI meetings with customers
  • Be a thought leader for customers
  • Influence internal and external stakeholders
  • Responsible for renewal quota and conducting business reviews
  • Problem-solving for portfolio
  • Partner with internal teams to manage merchant success

This company, specializing in advanced eCommerce monitoring, uses cutting-edge technology to automatically detect and address errors that impact revenue on eCommerce sites. This focus on critical problem-solving not only enhances the reliability of online shopping platforms but also positions the company as a leader in digital commerce security and efficiency. Working here offers the opportunity to be at the forefront of safeguarding and optimizing the online shopping experience with a dedicated team that values technological precision and industry impact.

Company Stage

N/A

Total Funding

$5M

Headquarters

Ottawa, Canada

Founded

2017

Growth & Insights
Headcount

6 month growth

1%

1 year growth

2%

2 year growth

1%